Program Support Worker - Vancouver, Canada - First United

First United

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

First United is a social service agency working in the Downtown Eastside of Vancouver supporting vulnerable community members struggling with issues such as poverty, addiction and mental health.

If you are seeking work in the social services area and interested in working and supporting the community on the Downtown Eastside of Vancouver, this is the purpose filled work for you.

JOB DESCRIPTION

POSITION TITLE:
Program Support Worker (Community Help Desk and Program Support Assistant)

DEPARTMENT:
Programs

REPORTS TO:
Program Manager

DATE:
April 2024 (Temporary to Late Summer 2025)

OUR VISION
A neighborhood where every person's worth is celebrated, and all people thrive.

OUR MISSION
We seek a just society, nurturing spirits through ministry, housing, advocacy, and community services.

Each job within the
First United Church should in some way promote our accomplishment of this vision and mission.

Our Values
Acceptance, Discernment, Empathy, Accountability and Social Justice

Position Objective:

This hybrid, temporary role supports the ongoing function of community programming during a time of significant change and rapid transition in the life of First United.

First United is undergoing redevelopment of its property at 320 E. Hastings St.

As a result, ministry and community programs, kitchen, shelter and admin spaces (traditionally housed together in one building) are splitting into 6 satellite locations (plus a food truck) for the period of April 2023 to summer 2025.

The primary responsibility of this hybrid temporary role is to support the function of the help desk and community meal programs at First United during the relocation period.

The position will cease upon occupancy of the newly redeveloped building at 320 E. Hastings.

Responsibilities:

Community Help Desk (70%)

Monitoring messages and answering the direct line.
Ensuring the reception and client lobby area is clean, tidy, and sanitized
Community mail updating the community mail list and distributing the mail to the community, adding postage, and taking out the daily mail.
Helping with lifting/moving office and supplies and/or furniture, as required.
Advising the Program Manager when supply inventory is low.

Program Support Dataentry

Providing administrative and statistical support for programs, word processing, formatting, and editing, reports and spreadsheets as requested
Keeping stats for Community Help Desk as required for grants and funders.
Harm reductions supplies

- ensuring there are enough rig kits made well in advance and advising the programs manager when inventory is running low

Updating and maintaining the community message board
Deescalating situations with the community

Program Support Assistance (30%)

Community meal program:
Food Truck pilot project 22.5 years. Assisting with the community lunch program
Meeting the food truck at the specified location
Setting up and managing the line, putting out biorecycling containers
Assisting community members as needed, reminding community to use the containers and not to litter, picking up litter around the food truck to maintain good relations with our community neighbors.
Serving in the truck if required

In-Kind Donations

Picking up and delivering donations from donors and between satellite worksites, as required.
Tax Program assisting with intakes; receiving taxrelated documents from clients, assisting with data entry, for the CVITP.
Community engagement program facilitation of social inclusion activities at various First United locations.

SCOPE OF RESPONSIBILITY:
***
LATITUDE
The incumbent works under the direction of the Program Manager, including direction to respond to changing organizational needs. If clarification is required, it is expected that the incumbent will request further direction from the Programs Manager.

INTERNAL/EXTERNAL RELATIONSHIPS

Communication is maintained with all management staff and coworkers as work is assigned and completed, and information exchanged on an ongoing basis.
Program Manager: taking direction, give and receive feedback, regular communication, implementation of programs
Kitchen Services Manager: coordinating delivery of community meals; support meal line ups; give and receive feedback.
Community members: regular communication, answering basic tax inquiries, community resources and First United services, mail program/community phone and message board etc.

Qualifications:

Superior verbal and written communication skills.
Superior organizational skills, with strong attention to detail; exceptionally resourceful, with the ability to effectively problemsolve.
Demonstrated record of professional excellence, high degree of initiative.
Ability to prioritize, manage time, and engage in multiple tasks effectively and efficiently.
Ability to maintain complete confidentiality.
Ability to work independently an