General Manager - Edmonton, Canada - Summerside Residents Association

Description

General Manager, Summerside Residents Association

The Company

The Summerside Residents Association (SSRA) is a not-for-profit corporation whose purpose is to manage, maintain and operate The Summerside amenities.

The SSRA owns, operates and maintains decorative corners throughout the community, including a large recreation facility that is situated on an 10-acre park.

The building includes a banquet hall, offices, kitchen, and a multi-purpose room/ skate change room.

The park features; a 32 Acre fresh water stocked lake, a playground, tennis courts, outdoor hockey rinks and skating areas, picnic and BBQ areas, toboggan hill, and green space.

Position Summary

Reporting to the President and Executive of the Summerside Residents Association, the General Manager will be responsible for managing the daily operations including maintenance, administration, governance, communication, social media, rentals, programming, the grounds, and other areas under the umbrella of the Summerside Residents Association.

The General Manager will also be responsible for creating vision and any strategic initiatives to enhance the operations and customer experience.

Key Responsibilities
Without limiting the generality of the foregoing the General Manager will be responsible for the following functions:

• Provide hands on leadership and mentoring of staff.
• Cultivate a culture of exceptional customer service.
• Initiate and oversee development and implementation of projects and programs to continue to enhance the customer experience.
• Create goals and performance measures to be incorporated into the strategic plan.
• Recruit, supervise, schedule and terminate staff.
• Prepare and manage the annual operating budget and monthly cash forecasts.
• Prepare and review payroll.
• Purchase capital and operational equipment and supplies within approved limits.
• Review and recommend invoices for payment.
• Organize, attend, and participate in Board meetings and Annual General Meetings.
• Main contact between the Board of Directors and community members.
• Establish effective relationships with key stakeholders and other partners.
• Prepare managerial and administrative reports.
• Maintain various policy and procedure manuals.
• Maintain membership status, invoicing, and collections.
• Manage the Association's online presence (website and social media).

The General Manager will be responsible for working with the Parks and Maintenance Manager and leading the Landscape/Maintenance Team on the following Operation and Maintenance functions:

• Ensure all operations of the Residents Association are to necessary safety standards
• Prepare and maintain operations and maintenance plans for the building, equipment, amenities and landscaping.
• Ensure the Team implements the plan to maintain the building, equipment, amenities, and landscaping, and other areas of the community to a professional standard.
• Schedule operations of and for the building within approved limits.
• Maintain safety, operations and procedure manuals.
• Maintain an equipment preventative maintenance program.

The General Manager will be responsible for establishing and empowering key staff to enforce:

• Rules and regulations of the facility, park and amenities.
• Program, rental and facility/amenity usage policies.
• Rates for programs and rentals.

The General Manager is also responsible for communication with the Members, the Executive, and the Board, including, written and verbal reports, working with the Administration staff in preparing articles for posting on the website, community newsletters, and social media.

Working with key staff, the General Manager will also ensure that the Association is compliant with legislation, completes criminal background checks on all staff, establishes and maintains the highest level of work safety practices, publicizes programs and events to Members, and attends events.

Qualifications

• Postsecondary education in Recreation Administration, Physical Education, Facility Management or closely related field of study and/or equivalent work experience.
• Demonstrated ability in increasing revenue and membership benefits.
• Demonstrated ability in staff management and supervision, recreation program planning and facility management.
• Excellent computer skills paired with a working knowledge of recreation administration programs.
• Strong leadership, management and coaching skills along with an extensive knowledge of financial and project management.
• Above average problem solving, negotiation and conflict resolution skills are required with exceptional interpersonal, public relations, presentation, verbal and written communication skills.
• Takes initiative with a propensity to learn and improve.
• Familiar with appropriate legislation
• Occupational Health & Safety, Privacy Act, etc.
• CPR and First Aid Training.
• Valid Alberta driver's license.

Hours of Work
Monday to Friday, 9:00