Supportive Housing Manager - Hamilton, Canada - St. Joseph's Home Care

St. Joseph's Home Care

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MANAGER - COMMUNITY SUPPORT SERVICES

Supportive Housing First Place

Number of Openings:1

Full/Part Time/Casual:
Full-Time

Program:
Supportive Housing

Union:
Non-Union

Hours of Work:
Monday to Friday

Days

Job Posting Number:
N-23-01

French Language Skill Requirement:
N/A

Additional Information:
This position requires rotating on-call responsibilities

***: The Manager - Supportive Housing First Place (M-SHFP) is responsible for the effective delivery of programs within our Community Support Services as related to SJHC's quality and risk management framework, and for providing program level leadership and guidance to Personal Support Workers, as well as other unionized and non-unionized staff. The M-SHFP ensures excellence in client services, as well as day to day operations. The M-SHFP establishes and implements clear practices, protocols and continuous improvement strategies that inspire staff to exceed expectations in client care, promoting an environment of health, well-being, independence and safety for all. The M-SHFP is also accountable for ensuring the provision of consistent high-quality client care, the efficient and effective operation of the Program, and for the alignment of the program goals and objectives to the corporate strategic planning activities.

The M-SHFP works to support the Sr.

Director - SJHC in the successful delivery of the corporate strategic goals and objectives, and in the program models and funding considerations.

The M-SHFP works collaboratively with other program staff, various functional management position and external stakeholders, in order to help ensure the delivery of high-quality client care and to ensure the effective/efficient functionality of the program processes.

CORE DUTIES AND RESPONSIBILITIES

Management/Operations

Managing, or delegating, the recruitment, selection, orientation, training, professional development, coaching, progressive discipline, and formal Performance Management requirements of the program teams
Managing program level union activity in collaboration with Human Resources
Maintaining high levels of staff motivation and commitment to the delivery of the program objectives
Maintaining high levels of team work, integrity, and confidentiality among program staff
Evaluating, developing, adjusting, reviewing and implementing program polices, processes and work tools
Coordinating in the development, review and/or approval of policies and procedures at the program level where required
Participating in the review of the annual operating budget of the program
Ensures that services are being delivered within budgetary guidelines
Generating, monitoring, evaluating and/or reporting on various program metrics, trends and data
Suggesting and implementing corrective action plans to support program growth and/or improvement initiatives
Coordinating, or delegating, the program's vacation approval process and resolving various scheduling conflicts
Ensuring that adequate staffing levels are maintained at all times in order to meet client needs
Managing, or delegating, the master schedules within the program
Responding to inquiries from clients, family members, Care Coordinators, hospitals and/or other stakeholders as it relates to the care provided by SJHC and/or the program specifically
Assisting in the training of staff on new policies, procedures, clinical methods, and other training needs
Where a program has a 24hour emergency response system, effectively monitors the use of the response system
Other duties as required

Clinical

Conducts assessments to establish client eligibility for support
Manages program admission of appropriate clients to the program, ensuring all paperwork is correct and accurate
Reviewing client's referrals for compliance to Program parameters, communicating to Care Coordinators clearly where referrals do not meet program parameters
Identifies needs of clients and makes appropriate referrals to other support providers when required
Provides support to clients to enable them to live independently at home and/or in the community and/or other care settings
Acts as a liaison between clients and other community supportive providers
Acts as a liaison between clients in the program and St. Joseph's Home Care
Ensures client concerns are being addressed and quality of service is appropriate and being maintained
Monitors and evaluates client progress within the service plan and makes adjustments as necessary
Assist clients and staff in effectively adapting to organizational change
Coordinates client's furnishings and apartment set up requirements as necessary
Ensures all tasks are completed and that clients are receiving appropriate care
Managing challenging client situations in collaboration with various stakeholders including external partners, family, legal supports and the Sr. Manger
SJCH
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