- Lead by example, inspiring staff to deliver a memorable food and beverage experience
- Oversee the day-to-day operations of the restaurant
- Maintain exceptional standards of professionalism and hospitality
- Actively engage with guests, cultivating relationships and guest satisfaction
- Responsible for weekly and monthly inventory counts and inputting counts into reporting system
- Close restaurant when scheduled, including locking up the restaurant, conducting closing reports, signing out staff, and entering cash outs
- Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
- Respond to all incoming inquiries and provide extensive product knowledge to all guests
- Oversee daily staff tasks/duties to ensure completed to full satisfaction
- Provide coaching daily to help each employee build on their hospitality skills
- At least one year of experience as a supervisor or shift leader in a fine dining restaurant environment
- At least two years of customer service experience
- Related post-secondary education i.e., Business or Hospitality Management
- Excellent English communication skills, both verbal and written
- Serving It Right Certification
- A multi-tasker with an eye for detail; strong organizational skills
- Ability to work under pressure in a fast-paced environment
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Flexibility to work evenings, weekends, and holidays
Closing Manager - Vancouver, Canada - Toptable Group
Description
Position: Closing Manager, Elisa
Reports to: Restaurant Director, Elisa
Business Address: 1109 Hamilton St, Vancouver, BC V6B 5P6
Location: Vancouver, BC
Company Operating Name: Toptable Group
Wage: $19.00/hour
Benefits package offered: Eligible for extended benefits
Status: Permanent, full-time at 30 hours per week
Vacancies: One (1)
WHO WE ARE:
Elisa is an elegant and modern steakhouse breaks the old-school mold and highlights a vibrant see-and-be-seen destination restaurant. Anchored by an open show kitchen and a Grillworks Infierno as the centre piece, the menu features premium cuts of beef, sustainable seafood, and seasonal produce — all locally sourced.
POSITION SUMMARY:
The Closing Manager is responsible for overseeing daily operations to ensure the restaurant runs at full efficiency and that guests receive the highest level of service excellence. The Closing Manager will help oversee, and manage the front-of-house team, while working closely with the management team to ensure each guest receives a unique and elevated experience that is in harmony with the kitchen's food program. The incumbent will also support in inventory, ordering, and administrative duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
(Other duties may be assigned as required)
REQUIRED EXPERIENCE & QUALIFICATIONS:
This position will remain open until filled.