Clinic Manager - Edmonton, Canada - CBI Health

CBI Health

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Clinic Manager, reporting to the Area Director, is accountable for achieving operational excellence through coaching, mentoring, and engaging Clinical and non-Clinical team members while building and deepening partnerships in the community that result in business growth.

They are responsible for creating an environment in the clinic that exemplifies CBI Health's purpose, values, and client promise with focus on team member and client expierence.

The Clinic Manager's fiscally responsible decision-making ensures successful attainment of business objectives, including an exemplary client experience, efficient and effective clinical programs, and an engaged and high performing team.

Focus on complex and acute care including physical rehabilitation, occupational therapy, and mental health will be the key to success in executing this mandate.

The Clinic manager is responsible for providing access to care through their own service provision to complex and acute clients (Clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non-Clinical).

Key Accountabilities

Leadership and People Management
Business Performance
Risk and Facility Management
Outcomes

Main Responsibilities:

Draw and retain highperforming talent that naturally lives the purpose, values and client promise of the organization
Deliver a strong team member experience through leading clinic engagement initiatives by executing on action plans derived from engagement survey results, town halls and advisory committees
Coach, mentor, and support the growth and development of leaders and future leaders within the clinic, actively mapping succession plans, and ensuring career paths are tangible and attainable
Coach, mentor, develop and performance manage team members through consistent use of PPD process, ensuring all team members understand their key accountabilities and perform to the expected level and have access to training and development resources
Lead and drive recruitment of clinicians in the community through regular engagement in the community and local market awareness
Lead hiring and onboarding activities of Clinical and nonClinical team members with focus on creating a talent rich and high performing team
Lead the clinic in delivering all services with a focus on excellence in client experience
Analyze and submit monthly financial and KPI reports and results for the clinic
Provide timely, accurate forecasting and ensure the right systems and structures are in place to achieve targeted financial outcomes of the clinic
Implement service delivery models and monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators
Review and report on clinical performance indicators ensuring performance is tracking to, or exceeding, expectations
Lead effective labour planning, managing clinical billable and nonbillable time to expectation, indirect labour spend management and vacation planning to optimize utilization and ensure staffing requirements meet demand for access to care and clinical service provision.
Perform operational analysis through documentation, reporting and analysis of data, throughput, cash management, schedule management and business performance
Monitor to ensure compliance to client discharge process and data collection
Approves payroll of variable and salary Employee pay and Independent Contractor hours ensuring payroll accuracy through review of payroll precheck.
Communicates approved Employee and Independent Contractor pay to payroll and completes second check on registers once entered into to UKG before payroll is processed
Ensures all change of status forms for Employees are completed and submitted to payroll
Ensure resources are aligned with the organizational structure and meet business needs
Work cross functionally with the National Centralized Business Office to execute on intake and scheduling to ensure effective client care and operational performance (AR, Billing, KPI), and also with Shared/Corporate Services (Facilities, IT)
Provide access to care through their own service provision to complex and acute clients (Clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (nonClinical).
Actively seek opportunities to drive acute referrals to the clinic through partnerships and local engagement (eg. Physicians)
Execute plans to safeguard effective operational and financial controls; ensuring that processes align with standard operating procedures and comply with contractual agreements and privacy policy
Foster and deepen relationships with existing business partners and stakeholders to increase volume with existing services and identify gaps that create new service delivery opportunities
Maintain a solid understanding of stakeholder priorities, strategic direction, and gaps in service p