user support technician - Hinton, Canada - Techise

Techise Hinton, Canada

18 hours ago

Description

Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 1 year to less than 2 years

Work setting

Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

1 to 2 people

Certificates, licences, memberships, and courses

Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification

Computer and technology knowledge

Android
Security software
Word processing software
.NET
MS Windows
TCP/IP

Security and safety

Bondable
Criminal record check

Transportation/travel information

Travel expenses paid by employer

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Screening questions

Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?

Financial benefits

Gasoline paid

Other benefits

Transportation provided by employer
Parking available

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