Housekeeping Manager - Westbank, Canada - Fairfield West Kelowna

Fairfield West Kelowna

Verified Company

Westbank, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position Title - Housekeeping Manager

General Manager

Essential Duties:

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
Ensures that all rooms have been cleaned by checking room cleaners' worksheets at the end of the day notifies front desk accordingly
Supervises the completion of short notice requests for room changes
Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
Keeps record of room checkouts/stay overs, submits records to housekeeping, Operations Manager and General Manager every day
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. and report the issues to the Operations Manager.
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
Checks VIP rooms
Checks early morning makeup rooms
Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected checkout rooms, etc.
Checks floor linen closets daily for cleanliness, adequate supplies and linen
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
Assists in quarterly inventory of all linen
Ensures safety by assuring that all linen chutes are kept locked at all times
Coordinates housekeeping work with related departments such as front desk, engineering, breakfast department.
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
Responsible for assisting with the training and direction of new department associates
Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of

communication and guest satisfaction.

All associates must maintain a neat, clean and wellgroomed appearance per Company Standards
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
Any other Important tasks assigned by Operations/General Manager.

Safety & Security

Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Maintenance of Lost and Found
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Ensure protection of guests' room numbers and policies regarding guest room access procedures

Physical Requirement

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
Position requires walking and giving direction most of the working day. Length of time of these tasks may vary.
Must be able to exert wellpaced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
Must be able to exert wellpaced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Education & Experience

High school diploma or equivalent education preferred
Minimum of three years housekeeping experience with at least one year in housekeeping supervisory role.
Valid Driver's license required
Hospitality experience desired

Job Types:
Full-time, Permanent

Pay:
$43,000.00-$50,000.00 per year

Benefits: