Event Services Technician - Toronto, Canada - Pinnacle Live

Pinnacle Live
Pinnacle Live
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Event Services Technician

Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better.

With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The most impressive, impactful meeting and events all have the same common denominator:
dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.


Job Summary:


The Event Service Technician is responsible for assisting with the floor operations, including setup, strike and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guest and client.

Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% travel anticipated outside assigned region.


Essential Functions:


  • Ensure all event sets and strikes are completed according to Company SOPs.
  • Greet guests/clients before event and provide clear instructions on how to operate equipment.
  • Provide continued communication with client to ensure success of all events
  • Follows through on all client requests
  • Look for opportunities to enhance client's event
  • Maintain accurate client event information within the Company's business systems
  • Review daily invoices with client and obtain client's signature on invoice(s)
  • Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
  • Ensure all inventory is in good working order and rental condition
  • Ensure any lost, stolen, or damaged equipment is immediately reported to management.
  • Ensure inventory is secure from theft and/or damage.
  • Make sure all Company occupied areas are clean, organized, and up to Company standards.
  • Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation, and networking.
  • Comply with all Company policies and procedures
  • Other duties as assigned.

Education & Experience:


  • High School Graduate or equivalent
  • Prior exposure to audiovisual and/or hospitality industry
  • Computer proficiency (hardware, software, and networking

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

  • Strong technical aptitude
  • Good working knowledge of computer hardware and software
  • Planning ability; able to plan prioritize
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong team player orientation
  • Commitment to bestinclass customer service for internal and external stakeholders
  • Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*****_Pinnacle Live is an Equal Employment Opportunity Employer_
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