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    Spécialiste en formation bilingue - Toronto, ON, Canada - Loblaw Companies Ltd - Head Office

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    Description
    Toutes les références de candidats doivent d'abord être soumises dans Workday par un collègue de Loblaw actuel.
    Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Through partnership and collaboration with various lines of business, our colleagues are empowered to further enhance the customer experience with one simple question in mind: how can we help Canadians live life well?
    Provide day to day operational support including writing and maintaining engaging information for chatbots across numerous lines of business including PC Optimum and PC Financial. As part of the Customer Solutions team, you'll use your contextual writing abilities to envision end-to end customer experiences utilizing conversational AI as the primary interface. This is a hands-on role that requires strong creative and conversational writing skills and the ability to use basic analysis to quickly identify trends with customer interactions. If you have a commitment to excellence, a passion for writing and a desire to innovate and disrupt, we'd love to hear from you
    Craft clear, engaging, and compelling content to effectively communicate solutions (and instructions, offers, and educational pieces) to customers through chatbot interfaces.
    Spearhead copywriting of new content, updating existing content, while leveraging product FAQ's and organizational SOP's.
    Define and apply consistent brand voice and tone throughout the content journey.
    Analyze and evaluate chatbot customer interactions to provide recommendations and identify opportunities to optimize content and create efficiencies to improve the platforms ability to resolve customer inquiries.
    Conduct research and testing of content changes while collaborating with the Manager of Customer Solutions to validate and measure the effectiveness and impact of changes.
    Assist in the development of guidelines, best practices, and authoring processes to manage chatbot copy, track edits, translations, and content life cycles.
    Copywriting experience for a professional organization, an asset
    Interest or knowledge of loyalty and financial products and services, an asset
    Subject matter expert within chatbot design/UX copywriting
    Able to be agile with dynamic schedules and priorities
    Nice-to-have: Bilingual (French-English)
    Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
    Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi.


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