Customer Service Agent - Thornhill, Canada - Jack Baker Insurance Agency LLC
2 weeks ago
Description
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Skills
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
Job Types:
Full-time, Part-time
Pay:
$20.80-$25.50 per hour
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Work Location:
On the road
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