Customer Service Associate - Burnaby, Canada - Exela Technologies

Exela Technologies
Exela Technologies
Verified Company
Burnaby, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Title - Customer Service Associate - Mailroom
**Position Type

  • Full time
  • Regular**
    Location: 4567 Canada Way, Burnaby, CA-BC, V5G 4T1

Essential Duties and Responsibilities:


  • Receives, sorts, delivers, picks up and processes courier items, interoffice mail,
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Printing, sorting, inserting outgoing documents at high volumes
  • Researches and routes unidentified and generic mail.
  • Coordinates, stages, and transports bulk mail items.
  • Receives, logs, delivers and tracks messenger items.
  • Coordinates and processes customized packaging and other customer special requests.
  • Follows all processes established in the client standard operating procedures (SOPÂs).
  • Monitors packages for hazardous and suspicious materials.
  • Follows established customer inquiry processes and responds to customer needs and requests.
  • Promptly informs supervisor of potential problems or customer concerns.
  • Maintains accurate records of customer inquiries and fulfillment of requests.
  • Maintains delivery lists and mail cart folders with updated names and locations.
  • Performs other duties as assigned.
  • Note: "The pay range for this position starts at $16; however, base pay offered may vary depending on jobrelated knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."_

Pay:
From $16.00 per hour


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Customer service: 1 year (required)

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