Billing Onboarding Specialist - Toronto, Canada - HiMama

HiMama

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental outcomes for the children they work with, while educating parents about the importance of their work. If you are excited about being part of a high-growth tech company focused on making a difference in a highly impactful industry, HiMama is the place for you

We're on the hunt for enthusiastic individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment.

At HiMama we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day.

The Customer Success (CS) Team

CS at HiMama is a closeknit team of busybodies who are driven to find a way to make every customer successful, so help us This includes influencing product and marketing decisions, problemsolving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.

Billing Onboarding Specialist

As a Billing Onboarding Specialist, you will focus on onboarding new customers specifically to our billing and payments module. You will work with educators to support them in setting up the successful launch of their tuition plans and payment collections processes. Given the nature of our fastpaced environment, you will be helping out in other aspects of the Customer Success team. You should be metricsfocused, understand the importance of meeting and exceeding KPIs and have a customercentred approach. And you should be excited by a busy schedule and seatofyourpants challenges.

What You'll Be Doing:

Directing new customers to a successful launch on our Billing and Payments program
Managing customer relationships via phone and other channels, with a focus on getting the customer fully onboarded
Acting as a consultant to help child care Directors plan their implementation and training of HiMama
Supporting, troubleshooting and solving customer problems, when needed
Recommending and implementing the product, process, and policy improvements
Ensuring the customer has an amazing HiMama experience

What You Bring to the Team:

Minimum of 2 years of related work experience
Techsavvy with the ability to navigate apps and software
Strong interpersonal and verbal communication skills
Strong presentation and public speaking skills
Active listening and problemsolving skills
Ability to build relationships and connect with people quickly
Ability to deescalate and manage difficult situations and conversations
Ability to work in a fastpaced environment
Metrics focused with the ability to take the initiative to meet individual and team goals month over month
A strong team mindset with the willingness to support others as required
Propensity to always want to learn and improve
Experience working in a customerfacing role an asset
Understanding of basic bookkeeping a strong asset

Don't have all the requirements but convinced you'll be able to make an impact? We'd love to hear from you

HiMama Perks

Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
Health benefits package includes medical, dental and vision
Paid time off, including vacation, personal days, paid sick days, and paid volunteer days
Opportunities for learning, mentorship and professional development
Ongoing teamwide and companywide virtual social activities and success celebrations

Accessibility

Commitment to Diversity

Diversity, Inclusion and Belonging are central to HiMama's core values. HiMama aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the daytoday culture at HiMama through our Diversity, Inclusion and Belonging (DIBS) committee, our biweekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.