Dispatch Manager - Halton Hills, Canada - Slingshot Transportation, Inc

Slingshot Transportation, Inc

Verified Company

Halton Hills, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Slingshot Transportation Inc. - _
Driven for Excellence - Powered by People_
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Slingshot Transportation Inc. is expanding again We have an exciting opportunity for an Dispatch Manager, in training to join our operations team in Milton ON. _
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Modified Work Schedule:
This position involves working days: Monday to Friday as well as on-call and some weekends as needed. _
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Compensation: $90, $100,000.00 depending on experience _

Provide strong leadership and ensure administrative compliance by:

Train, measure and correct all direct reports to ensure high quality job performance
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, annual performance reviews with the assistance of Human Resources Manager, when necessary.
Develop and maintain strong relationships with customers, vendors, and all personnel.
Build and maintain a positive work environment where team members and their contributions are recognized and valued.
Ensure all personnel are provided a copy of all company policies and procedures pertaining to their job function and uphold compliance.
Monitor driver's hours to ensure they are compliant with the ministry and free from violations.
Direct daily work activity and priorities for the dispatch team.
Ensure dispatch staff are doing their jobs correctly, thoroughly, with clear expectations and goals.
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Delegate responsibility, expect accountability and regular feedback.
Regularly liaise with Driver Supervisor to address driver related needs, issues, or concerns.

Oversee and enforce the health and safety of staff and the building by;

Enforce policies to establish a culture of health and safety.
Maintaining a positive and inclusive work environment
Evaluate practices, procedures, and the facility to assess risk and adherence to the law.
Ensure building inspections are completed and submitted monthly.
Ensure staff have been trained on Slingshot Transportation Inc, health, and safety manual.
Ensure accurate and swift reporting of all accidents and incidents per procedures

Ensure customer satisfaction and ensure on time performance are met by:

Orders are completed accurately from pick up through to delivery including updating customers or other internal staff as required
Effective and timely communication with customers as per policies and procedures
Ensure the tracking and tracing of all drivers frequently and provide updates to customers as required.
In the event of an emergency coordinate backup drivers and/or plans to maintain on time performance
Monitor any sudden route changes, weather conditions or road construction issues and work with dispatchers to establish new routes or alternative arrangements for on time service
Notify authorities and complete appropriate internal reporting for vehicle accidents.
Evaluate driver and equipment resources to ensure load volume can be completed to company standards
Communicate equipment needs to Equipment Supervisor and General Manager to be assessed and addressed as needed.
Develop and maintain a strong relationship with Milton 3PL department to ensure maximum efficiency and efforts to cover all customer loads.
Ensure all equipment issues, problems or required repairs are accurately and swiftly communicated to equipment and/or safety and compliance.
Regularly liaise with Equipment Supervisor to ensure all equipment and yard are properly maintained.
Complete thorough investigations for all service failures and take corrective action.
Liaise with Safety & Compliance department on HoursofService concerns and other driver related matters.

Other Duties:

Perform emergency dispatch duties during high volume call times and staffing shortages.
Performing other duties as assigned from time to time by General Management.
Follow and enforce all procedures including Progressive Discipline for staff as required.
Contribute to all improvements i.e., processes, procedures, and policies.
Support administrative functions related to dispatch as needed
Assist Operations with resolution of issues with the yard, i.e., scheduling additional drivers to allow for grading of the yard
Support driver recruiting by communicating needs to human resources, completing prescreening, interviews and orientations as needed
Ensure all reports and documents are completed accurately and communicated as per procedures.

Knowledge