Administrative Assistant, Office of the Registrar - Surrey, Canada - Kwantlen Polytechnic University

Description

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU's people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: Administrative Assistant

To provide comprehensive administrative support to the Leadership team and the Office of the Registrar. The incumbent analyses, interprets and communicates effectively on complex issues within the unit such as student appeals, requests and confidential student matters. Provides administrative support for the AVP Enrolment Services and Registrar in the absence of the Confidential Assistant.

EDUCATION AND EXPERIENCE

• A minimum of two years of post-secondary education
• A minimum of four years recent administrative support experience in a fast-paced service-oriented environment
• Or an equivalent combination of education and experience.
• Post- secondary work experience is an asset.

QUALIFICATIONS

• Demonstrated intermediate level of competency in the use of Microsoft Office Suite, Adobe Acrobat, SharePoint and Drupal (or similar content management system).
• Demonstrated proficiency with Student Banner at an intermediate level, or a similar student/client information system.
• Demonstrated working knowledge of KPU programs, policies and business processes relating to current process in a Registrar's Office.
• Demonstrated customer service experience in a fast-paced work environment involving multiple demands.
• Excellent interpersonal, organizational, skills including the ability to multi-task, set priorities, plan, coordinate and follow-up appropriately.
• Demonstrated ability to be tactful, use discretion and maintain a high level of confidentiality that is essential in the Office of the Registrar.
• Excellent written and oral communication skills including a proven ability to communicate patiently and effectively with a diverse range of people with professionalism, tact, discretion, courtesy and respect.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Demonstrated ability to independently draft correspondence ranging from routine to complex in nature based on knowledge of established styles and practices.
• Demonstrated ability to work independently with minimal supervision to achieve assigned deadlines.
• Proven ability to work effectively both independently and as a team member, exercising good judgement and initiative.
• Full working knowledge of routine office systems, procedures and methods, including the ability to operate standard office equipment such as printers and scanners
• Proven ability to meet changing priorities, ability to multitask, meet deadlines and make use of sound judgement in decision making.
• Demonstrated ability to type 60 wpm with a high degree of accuracy.
• Demonstrated aptitude for exacting and precise work.
• Proven ability to comprehend, communicate, and comply with established policies, practices, and procedures.
• Ability to travel between campuses is required.

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Salary Information

Annual salary increases are based on hours worked and anniversary dates

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.