Client Care Specialist 2023-120-cp - Toronto, Canada - WoodGreen Community Services

WoodGreen Community Services

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Type:

Contract ending April 30th, 2023, Bargaining Unit

Work Hours:

35 hours/week, mornings, evenings, and weekends as required

Salary:

G - $28.17/hour

Application Deadline:

January 31, 2023

What You Will Do

Assist in determining client suitability and eligibility for services
Coordinate the intake/appointment booking functions for Income Tax services
In collaboration with other staff, coordinate the scheduling and operation of tax clinic service delivery
Provide training/oversight to students and volunteers
Update and manage client files in customer relationship management database
Participate in program planning and development activities by participating in meetings and providing input on service design
Perform outreach and networking activities as needed to build relationships with strategic community partners to reach target client groups.
Provide support to other programs looking to connect their clients with FE services

What You Bring to the Team

Bachelor's Degree in Social Work, Finance, Business Administration, or a related field.
2+ years of experience working or volunteering in a communitybased setting or the notforprofit sector
Experience performing intake or outreach with marginalized and vulnerable populations, participation with a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program considered an asset.

What Will Set You Apart

Ability to adjust communication or teaching style to meet the needs of diverse groups of clients facing a variety of personal and systemic barriers.
Experience working from a clientcentered, antioppressive framework.
Outstanding communication and interpersonal skills.
Detailoriented, independent worker with strong organizational and time management skills.
Comfortable setting up mobile technology (e.g. laptops, WiFi hub, projector, etc.).
Strong computer skills including MS Outlook, Word, Power Point and Excel.
Experience working with and mentoring volunteers and students with varied skill sets.
Strong understanding of intersectionality of race, age, sexuality, gender, ability, and the associated risks of poverty and homelessness. Those with lived experience of one or several of these dynamics are highly encouraged to apply.

Hgi0jTZpce