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Technical Trainer - Sainte-Marie, Canada - MAAX Bath Inc.

MAAX Bath Inc.

Verified Company

Sainte-Marie, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

TRAINER - TECHNICAL
SPECIALIST

Primary responsibilities

Act as the leader for all technical product training needs for internal and external customers.
Responsible for developing, organizing and delivering indepth training material including training and exam to primarly Technical Advisors, Service Provider, Sales Team, leading to certification through live and remote trainings.
Insure that all training modules are current, coordinated with new product release and continuously updated.
Act as the content expert for the relevant training material.
Act as the technical liaison between various services ie; R&D, Production, Product Management to find solutions to technical issues.
Ensure that the training efforts are aligned with the business initiatives.
Plan and publish training calendar event.
Review with the respective Supervisor
Technical Service in different contact centers the result and progress of each trainee and make recommendations accordingly.
Participate in helping the teams take phone calls during peak periods.
Ensure consistency across all training materials at all levels.
Develop and maintain the knowledge base
Other duties as assigned by supervisor.

Professional skills/Qualifications