Technical Trainer - Sainte-Marie, Canada - MAAX Bath Inc.

MAAX Bath Inc.
MAAX Bath Inc.
Verified Company
Sainte-Marie, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

TRAINER - TECHNICAL
SPECIALIST

Primary responsibilities

  • Act as the leader for all technical product training needs for internal and external customers.
  • Responsible for developing, organizing and delivering indepth training material including training and exam to primarly Technical Advisors, Service Provider, Sales Team, leading to certification through live and remote trainings.
  • Insure that all training modules are current, coordinated with new product release and continuously updated.
  • Act as the content expert for the relevant training material.
  • Act as the technical liaison between various services ie; R&D, Production, Product Management to find solutions to technical issues.
  • Ensure that the training efforts are aligned with the business initiatives.
  • Plan and publish training calendar event.
  • Review with the respective Supervisor
  • Technical Service in different contact centers the result and progress of each trainee and make recommendations accordingly.
  • Participate in helping the teams take phone calls during peak periods.
  • Ensure consistency across all training materials at all levels.
  • Develop and maintain the knowledge base
  • Other duties as assigned by supervisor.

Professional skills/Qualifications

  • Minimum level of education and/or specialization:
  • College degree required / or equivalent experience
  • Minimum relevant experience required:
- _5 years experience in a relevant position_

  • Specific skills (skills required to successfully fill the position)
  • Bilingual
  • Strong analytical skills required
  • Technology inclined
  • MS Office advanced level
  • Enhanced writing skills
  • Outgoing type of personality
  • Ability to maintain audience attention
  • Autonomous and self starter
  • Plumbing knowledge a must
  • Meticulous and rigorous
  • Punctual and flexible
  • Professional approach
  • Handy type of individual
  • SAP experience (an asset)
  • Frequent traveling required

Benefits:


  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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