Service Advisor - Edmonton, Canada - Koch Ford Lincoln

Koch Ford Lincoln

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor.

As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair.

Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or maintenance.

If you have a passion for the automotive industry and enjoy working with people, this is the perfect opportunity for you.

Duties:

Greet customers and assist them with checking in their vehicles for service
Listen to customer concerns and accurately document them
Conduct vehicle inspections to identify necessary repairs or maintenance
Provide detailed explanations of recommended repairs and associated costs
Upsell additional services or maintenance packages based on customer needs
Coordinate with the service technicians to ensure timely completion of repairs
Keep customers informed about the status of their vehicles throughout the service process
Handle customer inquiries, complaints, and warranty issues with professionalism and empathy
Process payments and handle cash transactions in accordance with company policies

Qualifications:

Previous experience in a customer service role, preferably in an automotive dealership or repair shop
Strong mechanical knowledge and understanding of automotive systems
Excellent communication and interpersonal skills
Proven ability to upsell products or services to customers
Familiarity with automotive repair terminology and processes
Proficient in cash handling and basic math skills
Ability to work in a fastpaced environment while maintaining attention to detail
Sales experience is a plus
Fleet account experience is an asset