Controls Specialist - Burlington, Canada - Shape Process Automation

Shape Process Automation

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job title; _Aftermarket Controls Specialist_

Reports to:
_Aftermarket Sales and Service Manager_

Department:
_Aftermarket Sales and Service_

The Aftermarket Controls Specialist must be a highly proficient, well-rounded, and proven controls technician with the ability to develop and grow long term customer relationships through world class service.

Functions include customer support and training, onsite support, remote support, project warranty and external/internal technical support.

Duties and responsibilities

Collaborate with Aftermarket Sales and Service Manager to manage and coordinate the warranty and service work for all custom automation & robotics customers.
Ensure customer service requirements are addressed promptly including those outside of regular office hours.
Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue
Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals
Provide remote and onsite technical controls support to customers
Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
Develop customer training programs and lead/provide technical training to customer base
Provide occasional PLC, HMI and robot support to systems controls teams when required
Travel to commission and support systems at customer facilities

Qualifications
years of experience leading a controls team in the automation industry a strong benefit
years of hands-on PLC, HMI and robot experience in the material handling and system automation and robotics industry

High level proficiency in PLC, HMI and robot control system design and debug
Strong interpersonal skills to work effectively with others, solicit input, lead and motivate.
Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC and robotics related.
Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls and electronic skills required.
Strong computer skills and ability to read complex blueprint and AutoCAD drawings
Ability to think creatively and innovatively.
Strong organizational skills.
Ability to analyze complex problems.
Strong oral and written communication skills.
Able and willing to travel at least 50% of the time