Bilingual Assistant Manager, Administration - Toronto, Canada - Banque Laurentienne

Banque Laurentienne

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Toronto- AdministrationFull Time February 2024
Laurentian Bank. Seeing beyond numbers

Building a better and different financial institution
Financial Benefits

Working Environment

Commuting and Travelling

Food and Drinks

Nice to have

Financial Benefits

Pension plan

Group Insurance

Stock purchase program

Mortgage, Line of Credit, Personal Loan, low interest rates

Incentive compensation

Seeing beyond numbers
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank.

Reporting to the Manager, Mortgage administration; the Assistant Manager is responsible for a variety of functions in an effort to support various business lines.

While working closely with the Manager, the Assistant Manager will be accountable for employee engagement, distribution of work, closely monitoring all tasks and resources to ensure that service standards and productivity levels are met/exceeded for each business line.

Responding to inquiries raised by internal and external stakeholders. The incumbent must comply with regulatory, legislative and industry standards.

Responsibilities:

Manages the daily operations of the team.
Oversees activities under their responsibility by including critical elements of quality control, productivity and stability followup, as well as security and integrity of all operations in their domain.
Develops and maintains positive relationships with business partners and customers internal and external to the Bank.
Plans, organizes, coordinates, and manages work and resources within assigned areas of responsibility to meet division, department, and organization goals.
Resolving any issues that may arise and escalate as needed. Able to perform well in a high volume, high intensity environments
Participates actively in the achievement of various projects and mandates that may have a significant impact on the Bank's profitability and efficiency.
Support the Bank's transformation activities.
Manages the employees under their responsibility in accordance with the legislation in effect and with the Bank's policies, programs, procedures.
Evaluates employees' performance, ensures the development of their potential through coaching and training, and decisions regarding hiring and performance.
Maintains knowledge of current legislation and the Bank's policies, programs and procedures and remains aware of market trends.
Carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications:

Demonstrated ability in core and role specific competencies including: Adaptability, Teamwork, People Management, Problem Solving, Judgment, Decision Making and Results Orientation.
Postsecondary degree or diploma in a business or related discipline and 8 years of related administration experience.
3 to 5 years of demonstrated people management or other related experience is required for the role.
Good understanding of the financial services industry, its independent distribution channels, and the regulatory environment.
Strong written, verbal and presentation skills with the ability to effectively communicate with confidence.
Strong organizational and analytical skills demonstrating the ability to think broadly and strategically without losing sight of the details
Demonstrated planning, organizational, communication, presentation, and coaching skills
Customer service oriented with the ability to set service standards and expectations for the team.
Ability to deal with multiple priorities or demands under pressure.
Bilingual* (French/English) verbal and written communication skills are mandatory.

- "
Qualifications

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

"

Inclusion and Accessibility
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.