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- Resolve issues related to Microsoft Teams, including integration with other Office 365 applications, connectivity problems, and performance optimization.
- Provide direct support to users encountering non-routine issues, ensuring efficient operation of Microsoft Teams across various devices and platforms.
- Work closely with Level 1 support technicians to enhance their understanding of Microsoft Teams. Develop and deliver training sessions and documentation to improve user competence and self-sufficiency.
- Monitor the health and usage of Microsoft Teams, generating reports and making recommendations for improvements.
- 2+ years of technical support experience, preferably with a focus on Microsoft Teams or related Microsoft products.
- Strong understanding of Microsoft Teams, Office 365, and basic network troubleshooting. Familiarity with PowerShell scripting is a plus.
- Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues.
- Strong verbal and written communication skills, with an ability to explain complex issues clearly and concisely to both technical and non-technical users.
- Microsoft 365 Certified: Teams Administrator Associate or other relevant Microsoft certifications are highly desirable.
Service Desk Support - Toronto, Canada - Resonaite
Description
Our client is looking for a contract based Level 2 Service Desk with expertise in MS Teams support.
Location: Downtown Toronto (1st month in person, then hybrid)
Duration: 3 months to start w/ option to extend
Responsibilities:
Requirements