Co-op IT Helpdesk - Morriston, Canada - North America Construction Ltd

North America Construction Ltd

Verified Company

Morriston, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

NAC is currently seeking a full time Junior IT Helpdesk Co-op to join our team, based at our head office location in Morriston, Ontario

Location:
21 Queen St

, Morriston, ON N0B 2C0
Summary:

Reporting directly to the Manager of Information Technology, the Junior IT Helpdesk Co-op student is responsible for the assisting networking infrastructure, providing employees with extensive and complete assistance in any issues they may have concerning information system technology.

The successful individual will be responsible for timely and effective resolutions to end-user productivity issues, as they relate to IT-serviced computer operations.

The individual should be able to communicate easily, technical concerns and solutions to many different people with varying degrees of technical knowledge, as well as work with individuals in all departments to help resolve issues, minimizing downtime.

Basic computer (Desktop/laptop) skillset to assist with cleaning up existing & old computers
Install printers & move computer equipment around the office where needed
Help connect & setup hardware
Help staff identifying problems within software
Scrap old software
Prioritize work according to severity.
Always maintain a high degree of professionalism, courteousness, and friendliness.
Protect the organization's value by keeping information confidential
Accomplish organizational goals by accepting ownership for tasks and exploring opportunities to add value
Research and make recommendations on infrastructure solutions

Requirements:

Registered Coop student, currently enrolled in Information Technology or a related field
Should have functional knowledge of ITIL best practices, and stay abreast of new technologies.
Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
Microsoft Office 2007 to 2016 and Office 36
Desktop and Laptop hardware knowledge
Printer hardware knowledge
Resourcefulness and problemsolving aptitude
Excellent communication skills
Great at organizing, prioritizing and multitasking
Must be able to complete complex projects with mínimal to no supervision
Effective problemsolving skills
Hands on experience in networking, routing and switching

NAC Offers:

Competitive compensation
Opportunities for career growth, development and advancement, including financial assistance
Comprehensive benefit plan (dental, vision, health, etc.)
Employee & Family Assistance Program
Excellent company matched pension plan
Registered Retirement Savings Plans
Additional time off between Christmas a
nd New Year's Day
Community involvement opportunities
Friendly working environment
Numerous team activities and various company events

NAC is committed to providing equal opportunities for all individuals to achieve their goals.

If you feel that you need accommodations during the recruitment and selection process because of illness/disability, please contact Human Resources for further information.