Bilingual Fre/eng Resource Officer - Markham, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview


Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.


Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.


Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

  • It starts when you and your team members pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our colleagues, customers' happiness and satisfaction with the bank.

Every single day, you get to:

  • Solve high risk problems and raise issues as required, using deep technical knowledge, good judgment and analyzing all possible options.
  • Stay uptodate on our business' financial offerings, emerging trends and all bank/industry codes of conduct.
  • Assign and monitor the daily workflow for your team by supporting business objectives and targets and managing daily touch points as necessary.
  • Recommend opportunities to improve productivity, effectiveness and operational efficiency.
  • Always be 'one step ahead of the game' by identifying areas of risk and quickly assessing when heightened review of any issue or concern is necessary.
  • Provide training, mentoring and/or guidance to others, while promoting team effectiveness and a positive/diverse work environment.
  • Provide exceptional customer /partner sales support on highly complex transactions, activities and product feature advice and guidance.
  • Provide customers with the best solutions and recommendations for your own assigned area and offer expert guidance on how TD's digital assets can help them to meet their financial needs.
Make your mark. Bring your whole self to work and have fun This is your opportunity to impact the future of banking in areas and ways you've never imagined


Job Requirements

  • For this role, we specifically require:
  • The combination of any of the following: Undergraduate degree and/or three (3) or more years of relevant experience.
Your relevant skillset and knowledge will also get our attention


Show us that you:

  • Have expert understanding of a range of product and services, processes, procedures, systems and concepts within their own and related areas of specialty
  • Hold advanced knowledge of the business unit / operational functions and interaction points as well as regulatory requirements for the region supported
  • Possess diplomacy and communication skills to exchange ideas and information with internal partners and management
  • Possess strong computer and multitasking skills to thrive in a dynamic and timesensitive environment
  • Are engaging and passionate about delivering extraordinary customer experience consistently and compassionately

Additional Information

  • Must be bilingual French and English

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Contact Centre

Job Category - Primary

  • Call Center

Job Category(s)

  • Call Center

Hours

  • 37.5

Hours/Availability Detail

  • Mon-Fri 8am8pm, biweekly schedule rotation

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Markham

Work Location

  • 101 McNabb Street Corporate

Job Expires

  • 23Feb2023
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