Support Engineer - Edmonton, Canada - Targeted Talent

    Targeted Talent
    Targeted Talent Edmonton, Canada

    1 month ago

    Targeted Talent background
    Full time
    Description

    Support Engineer – DevOps Products

    Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team

    Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.


    Job Description:

    • Providing effective customer service to customers using in-depth knowledge of company products
    • Collaborate with other teams to meet and exceed customer service expectations
    • Troubleshoot installation and testing problems across multiple programming languages and build environments.
    • Help customers find product solutions.
    • Escalate issues to Support Manager based on the severity of the issue
    • Update user documentation.
    • Providing excellent customer service and product knowledge to maintain customer satisfaction.
    • Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

    Required Skills:

    • Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
    • Strong development skills including; Test automation, Mobile and Web development testing methods
    • Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
    • Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
    • Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
    • Knowledge of and hands-on experience with remote troubleshooting technologies
    • Strong written, verbal and presentation skills
    • Strong problem solving and analytical skills
    • Strong ability to work independently and within a team
    • Ability to multi-task across multiple products within different technology platforms
    • English and German fluency both written and spoken, English required, English/German preferred
    • Ability to work an 8 hour shift within the business hours of CEST

    Required Experience:

    • 2 years development experience with an emphasis on application testing and scripting
    • 2 years experience in a customer facing role with a SaaS software/application development company
    • 1 year experience with technical documentation writing