Customer Service Representative - Mississauga, Canada - People Corporation

People Corporation

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Customer Service Representative to join our BPA team in Mississauga.

A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints.

A customer service representative is expected to provide superior customer service.

He or she works as a member of the Customer Service Centre Team and reports to the Customer Service Centre Manager.

The Customer Service Representative will:

Responsible for handling queries regarding benefit plan member/participant claims, benefits and eligibility, employer benefit contributions and individual's retirement accounts
Provides superior customer service by handling all questions and concerns with speed and professionalism
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken using computer software programs
Expected to address the concerns of customers both in person and over the phone
Refers unresolved customer queries or grievances to appropriate staff members or designated departments for further assistance or investigation.
Implements requested changes to existing accounts and performs other account maintenance and clerical duties as requested including assisting with special mailouts
Maintains security and confidentiality of member records
Reports directly to Customer Service Centre Manager
Member of Customer Service Centre Team in the Member Services Department
Builds relationships with other customer service centre team members
Required to deal directly with benefit plan members and their dependents, union representatives, contributing employers and benefit providers
Excellent written and verbal communication abilities are essential
Knowledge of customer service principles and practices
Relevant benefits knowledge
Able to handle and resolve customer complaints
Listening skills
Possesses research skills to trouble shoot customer problems using available resources
Good keyboard skills
Organizational skills
Adaptability
Able to work in a busy team environment
Stress Tolerance

What's in it for you:

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958.

BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.