- Handling Support Incidents: As an IT Operations Analyst, you will be troubleshooting and resolve incidents. You will also be communicating with multiple teams locally and globally across the organization.
- Complete and Manage Change Requests: You will be managing onboarding, offboarding and relocation requests. This will include deployment/recovery of equipment from end-to-end incl. Image load, configuration, applications, user setup & data retention. Configure hardware (laptop, desktops, mobile devices etc.). Perform End User orientation sessions on hardware and software face-to-face or via remote tools.
- IT Maintenance: You will maintain our IT Asset tracking system by uploading & validating asset date. You will also maintain any relevant documentation in SharePoint, updating processes & procedures as changes occur.
- Test & Evaluate Global Processes for PC Deployment: Validate & communicate any issues promptly to global team.
- Support Meeting Room Technology: This includes video conferencing, projection & audio in our meeting rooms.
- Two-year technical diploma or secondary education in Computer Systems Technology or another related field. Alternatively, College Diploma, GED or international equivalent with relevant work experience.
- In-Depth knowledge gained through installation, configuration & support of:
- Windows, MS Office 365 apps, Internet Browsers, Active Directory, Windows Server, SCCM/Intune.
- Hardware configuration including PC, mobile devices, meeting rooms, printers etc
- Accountable with attention to detail & logical thinking, to troubleshoot & document issues.
- Actively engage in & manage multiple projects in a fast-paced changing environment.
- Displaying courage, providing feedback & solutions to help deliver & use technology.
Contract IT Operations Analyst - Mississauga, Canada - Kellanova
Description
Are you a new grad looking for an exciting opportunity in IT? Join Kellanova Canada as an IT Operations Analyst (12 Month Contract). In this role, you will be providing technical and level 2 support for PC and mobile devices as part of a collaborative team This is an on-site position located in our Canada HQ in Mississauga.
Do you enjoy working cross-functionally? In this role, you will have the opportunity to support our Canadian Headquarters, our sales representatives across the country, our warehouse partners as well as work with IT employees globally.
A Taste of What You'll Be Doing
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What's Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.
Need assistance throughout the application or hiring process? Email
If you join our team, you'll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Crunchy Nut, among others.
Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world's best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together .
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
The future is full of flavor at Kellanova.
Kellanova Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodation is available upon request for applicants.