Strategic Customer Representative - Coquitlam, Canada - Sunbelt Rentals of Canada

Sunbelt Rentals of Canada
Sunbelt Rentals of Canada
Verified Company
Coquitlam, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Sunbelt Rentals - the fastest growing rental business in Canada
- is seeking a Strategic Customer Coordinator

  • You


The Strategic Customer Coordinator provides exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.

This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests.

This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.


Position Responsibilities:


  • Handles customer complaints in a professional manner
  • Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pickups
  • Sourcing equipment throughout the Sunbelt network, coordinating deliveries, monitoring invoices
  • Improves marketing strategies in the Customer Relationship Management (CRM) program

Knowledge/Skills/Abilities you may rely on

  • Previous experience in a call center customer service role
  • Strong customer service ethic and positive approach toward the customers' needs to do
  • Must possess a professional, friendly attitude and strong telephone handling skills
  • Previous equipment rental or construction industry experience preferred
  • Working knowledge of Sunbelt's point of sale system (Wynne) preferred

We Take Care of Our People - join our team now, you will be able to

  • Work in a challenging, fastpaced environment where no day is the same
  • Enjoy competitive wages and a comprehensive benefits program
  • RRSP matching program
  • Paid vacation and sick days
  • Prescription coverage, dental care, vision care, short & longterm disability coverage
  • Safety boots reimburse program
  • Develop new skills for a career track in service of operation management
  • We promote from within, you can explore your career opportunities internally
  • Experience high employee fulfillment with our support and empowerment
  • Work with an incredible team of people in a safetydriven culture


The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.


Sunbelt Rentals a proud supporter of military families and an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

Gear up for an exciting career WEST20


Job Types:
Full-time, Permanent


Salary:
From $22.61 per hour


Benefits:


  • Company car
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Commission pay

Experience:


  • Customer Relationship Management (CRM) program: 1 year (preferred)
- call center customer service: 2 years (required)


Licence/Certification:

  • Class 5 Licence (preferred)

Work Location:
In person
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