Service Manager - Saskatoon, Canada - 2020 ITS

Description

We have positions open now.

We are looking for special individuals with a passion, intelligence and high integrity to help us excel in our fast paced dynamic industry.

Many of our positions include travel within North America and require individuals to have a valid passport and drivers license.

We encourage you to send us your resume. Please include a cover page and a minimum of three employer based references. We will not contact your references without contacting you for permission.


Main Duties:

As the Service Manager you will be responsible for the daily operations of the Support Department.

Responsibilities include hardware and software troubleshooting and support, shipping/receiving, procurement, prioritizing incoming and existing support tickets via internal tracking system.

Other duties as assigned.


Education:

IT Diploma, Degree or equivalent experience is desired.


Experience:


Requirements:

• Strong skills with Microsoft Server 2008 & Windows XP Pro
• MCSE Certification is an asset
• A+ Certification
• CompTIA +N+ desirable (PC Hardware)
• Good understanding and technical knowledge of TCP/IP, DNS and DHCP
• Retail experience an asset
• Microsoft.

Net knowledge or experience

• Experience with Symantec Ghost
• Network troubleshooting
• Project Management Skills
• FoxPro Knowledge and Experience

Skills and Abilities:

• Participates effectively as a team member to help define and work towards team goals.
• Demonstrates reliability by taking personal responsibility and accountability for all work performed.
• Utilizes excellent oral and written communication skills to facilitate clear and effective communication.
• Take personal responsibility for providing exceptional customer service.
• Demonstrates interest in own field of expertise, seeks out new approaches, tools, methods to conduct business.

Personal Suitability:

• Positive attitude.
• Customer focus.
• Ingenuity.
• Adaptability.
• Attention to detail.
• Stress tolerance.

Other Information:

Days, evenings and weekend shifts with participation in an on call rotation. Sitting or standing for extended periods of time. Must be willing to travel for operational need and possession of a valid driver's license.