Night Auditor/front Desk Agent - Ottawa, Canada - SZAMRA GROUP FACILITY SERVICES
Description
Night Auditor/Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly.
It is also the responsibility of the Night Auditor/Guest Service Agent to efficiently handle any function of the front office from the reception.
Job Requirements:
- Anydays of the week (45days a week)
- 11PM7AM
- Amenable to work in Ottawa ON
- Start Date
Nov. 23, Thursday
Duties:
- Knowledge on how to use OPERA system
- Perform night audit procedures and reconcile daily transactions
- Verify the accuracy of guest accounts and resolve any discrepancies
- Prepare and distribute daily reports to management
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with checkin and checkout processes as needed
- Maintain a clean and organized front desk area
- Follow all safety and security protocols
Skills:
- Excellent customer service and communication skills
- Proficient in using phone systems and other office equipment
- Strong attention to detail and accuracy
- Ability to work independently and handle multiple tasks simultaneously
- Basic knowledge of accounting principles and procedures
If you have a passion for providing exceptional guest service and possess the necessary skills for this position, we would love to hear from you.
Salary:
$18.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift
Experience:
- hotel industry: 1 year (required)
Work Location:
In person
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