Event Meeting Manager - Toronto, Canada - Shangri-La Toronto
Description
This position is responsible for planning, organizing and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.
Key responsibilities for the role include:
- To understand and respond to all guest needs and requests in a timely and professional manner.
The following is considered mandatory for this position:
- Sales Competence
- Demonstrates sound understanding for the local catering, social, and corporate meeting market, uses effective sales strategies for respective market segment, vast knowledge of the core competition and luxury hotel banquet standards. Results driven
- Self motivated, high initiative, reliable selfstarter, and strives to continually overachieve catering sales goals and targets. Creative
- Demonstrates a high degree of creativity and interest in food and wine, working directly with clients on menu planning, event planning, while maximizing revenues for the hotel. Relationship & Impression Management
- Outstanding abilities to build and maintain relationships and demonstrated ability to make a naturally positive, lasting impression. Detailed oriented
- Highly organized, superior time management skills, exceptional attention to detail particularly with Banquet Event Orders and Group Resumes. Goal oriented and Organizational skills
- Able to plan, set and achieve goals on a continual basis, demonstrating superior organizational and time management skills. Emotional maturity
- Internally proud, outwardly gracious and humble, a genuine ability to demonstrate Shangri-La core values of respect, sincerity, helpfulness, courtesy and humility. Teamwork & Respectful workplace
- Friendly and helpful demeanor that fosters a respectful environment for others, with an exceptional ability to work well within a small, tightknit sales team, as well as with all other internal colleagues. Communication
- Excellent verbal and written communication with 100% fluency in English (additional languages desirable), displaying standards in line with Shangri-La expectations through appearance, manners, language and interactions. Ethical conduct and responsibility
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