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Customer Service Representative

    customer service representative - Peace River, Canada - Balwaria Empire Pvt Ltd

    Balwaria Empire Pvt Ltd
    Balwaria Empire Pvt Ltd Peace River, Canada

    1 week ago

    Default job background
    Full time
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 32 to 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 7 months to less than 1 year

      • Work setting

    • Bus company
    • Freight company

      • Tasks

    • Assist clients/guests with special needs
    • Assist customers in planning travel times and routes
    • Cancel or change reservations
    • Compute shipping costs
    • Issue tickets
    • Make and confirm reservations
    • Process credit cards, vouchers and other payments
    • Provide information on cancellation, late arrival and other policies
    • Quote fares and rates
    • Trace missing baggage and/or cargo shipments

      • Computer and technology knowledge

    • Central reservation system (CRS)
    • MS Excel

      • Security and safety

    • Criminal record check

      • Work conditions and physical capabilities

    • Attention to detail
    • Combination of sitting, standing, walking
    • Fast-paced environment
    • Repetitive tasks
    • Tight deadlines
    • Work under pressure

      • Weight handling

    • Up to 23 kg (50 lbs)

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Organized
    • Reliability
    • Team player

      • Green job

    • Involves duties and responsibilities that lead to positive environmental outcomes

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Financial benefits

    • Group insurance benefits

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
    • Offers on-the-job training tailored to youth
    • Offers mentorship, coaching and/or networking opportunities for youth
    • Provides awareness training to employees to create a welcoming work environment for youth

      • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people
    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Facilitates access to Elders who can offer support and guidance to Indigenous workers
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