Customer Service/shipping&receiving - Hamilton, Canada - Active Tool Repair

Description

Customer Service/ Shipping & Receiving

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

We will train

Requires a high school diploma. Works under immediate supervision. Primary job functions do typically require exercising independent judgment. Reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.


Job functions:

• Manage large amounts of incoming calls, and walk ins
• Writing up service orders for incoming work.
• Answering phone calls and helping to look up /order/ resolve parts issues/look into repair statuses.
• Recommend potential products or services to customers.
• Receive incoming parts and distribute them to technicians/call customers to pick up parts.
• Shipping tools or parts through appropriate couriers.
• Generate sales.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Instruct on company policies.
• Go the extra mile to engage customers
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Sell products and services

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively
• Shipping/Receiving experience an asset but not required

Top skills & proficiencies:

• Customer Service
• Adapting to pace changes and using time effectively
• Product Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Job Types:
Full-time, Permanent


Salary:
$16.00-$20.00 per hour


Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime

pay


Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person