Cog Support Specialist - Brampton, Canada - DHL

DHL
DHL
Verified Company
Brampton, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work.

In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.


Job Title:
COG Support Specialist (


RCS:
L)


Reporting to:
COG Manager

DHL Express currentlyhas an opening for a
COG Support Specialist in
Brampton, ON. This role will support with business process improvements with the primary objective of improving service for the customers.

Act as a bridge between commercial and operation to review processes and activities, which are directly impacting customer experience and increase coordination between the two on specific customer solutions and concerns.


How will you contribute to the success of DHL?

  • Support administration of customer operations plans and processes to deliver efficient logistics service.
  • Oversee the completion of projects or assignments, including; planning, assigning, monitoring, and reviewing progress.
  • Identify and resolve recurring customer issues and suggest modifications to existing processes focusing on increasing effectiveness and efficiency.
  • Promptly respond on external (customer) and internal enquiries related to customer operation group support.
  • Collaborate with different functions of the business to resolve customer issues, ensuring service quality and timelines.
  • Comply with operating standards and procedures to provide superior customer service.
  • May provide functional guidance, advice or training to less experienced positions

Do you have what it takes?

  • Good knowledge of Network Operations and workings of DHL.
  • Strong developed analytical, problem solving and highlevel reasoning skills
  • Good influencing & communication skills.
  • Customer orientated.
  • Quality orientation (accurate, timely).
  • Presentation skills.
  • Effective planning,organization and decision making competencies.
  • Fluent in spoken and written English.
  • Minimum of 2years of relevant working experience in either network operations, customer service or commercial.


We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

More jobs from DHL
See all jobs of DHL