Call Centre Manager/sales Manager - Toronto, Canada - Consolidated Credit

Description

We are immediately seeking a hands-on and analytical
Call Centre
Manager/Sales Manager to fill a critical role within the company.

The
Call Centre
Manager/Sales Manager will be working on optimizing business processes with focus on increasing sales, reducing costs, increasing team's efficiency, and improving client experience.

The position will ensure front line product and service delivery in our
call centre through managing the day to day activities of the client experience team in a fast paced, target driven sales environment.

This is an excellent opportunity for a smart, ambitious, analytical, solutions-oriented team player with polished communication skills who is eager to take on a leadership role.

So, if you have the desire to innovate and have always wanted to be part of a tight entrepreneurial team, this is your chance.

• Achieving targeted revenue and client conversion ratios in our
  call centre:
• Drive the delivery of existing products and services to achieve and exceed revenue targets
• Develop and implement new products and existing product enhancements to create new revenue and service opportunities for the organization
• Gain insights from data by developing actionable reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met that support achievement of company financial objectives and client satisfaction
• Improve the operational systems, processes and policies in our
  call centre in support of the organization's mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Play a significant role in longterm planning, including an initiative geared toward operational excellence.
• Ensure compliance with the company's policies while maintaining the highest level of client satisfaction.
• Work with technology, accounting, and other company departments to ensure data integrity across all company's systems. Standardize, document, and improve operating procedures.
• Comprehensive lead management, including monitoring and reporting lead performance
• Hiring, Training, Coaching and mentoring
  call centre team on closing techniques and prospect management
• Managing performance standards and conducting staff evaluations.
• Working closely with executive management team to ensure effective interdepartmental alignment

• Bachelor's degree inrelated field is required.

• Experience of working in CRM, ERP or similar enterpriseclass systems. Prior experience with ITrelated projects like system upgrade or new implementation is a plus.
• Strong analytical skills and experience working with large and complex data sets including exporting, merging, organizing, analyzing and transforming data into actionable information. Strong Excel skills are required.
• Must demonstrate leadership, judgment, and ability to resolve complex situations with employees, clients, and vendors. Experience working in entrepreneurial organizations or within crossfunctional project groups is a plus.
• A team player with proven ability to wear multiple hats and thrive in fastpace environment.
• Strong project management skills.
• Track record in identifying opportunities and implementing process improvement initiatives throughout professional career.
• Good written and verbal communication skills with strong interpersonal skills
• Must be very versed in KPI's systems, Metrics, Quality Assurance and Compliance

• Dental care
• Disability insurance
• Life insurance
• Onsite parking
• Paid time off
• RRSP match

• 8 hour shift
• Monday to Friday
• Weekend availability