Client Service Coordinator I, Evenings - Cornwall, Canada - Bayshore HealthCare

Description

Job Description

Working from Cornwall Office.

Schedule is evenings, weekends and stat holidays.

DUTIES AND RESPONSIBILITIES
 Handle and document prospective client inquiries regarding requests for care and service
 Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
 Reports and Collaborates with other Case Managers, funder or government program as required.
 Notify clients and Field employees regarding initial and ongoing schedules.
 Complete data entry and maintain accurate current scheduling documentation.
 Assist with training and mentoring of new staff.
 Assist with the supervision, recruitment and orientation of Field employees as requested.
 Participate in client satisfaction initiatives.
 Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
 Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
 Participate in ongoing internal and/or external continuing education activities.
 Adhere to Bayshore Policies and Procedures.
 Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
 Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
 Maintains confidentiality of client and cor

Job Qualification

Education
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

Experience
A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three month probationary period specific to the Client Service Coordinator position.