Front Desk and Concierge Agent - Fernie, Canada - Resorts of the Canadian Rockies

Resorts of the Canadian Rockies

Verified Company

Fernie, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

Some of the responsibilities of the position include, but are not limited to:

To ensure a safe, comfortable and friendly atmosphere for both guests and staff
Ensure a comfortable and friendly atmosphere for both guests and staff
Seek out and act upon opportunities to assist guests
Complete hotel reservations, maintaining hotel booking and cancellation policies
Complete guest checkin & checkout processes
Work the Resort Concierge desk when open and assist with lift ticket sales, spa bookings, restaurant bookings, rental/repair services, and other revenue generating services.
Respond to guest communication and transfer calls
Assist guests in a polite and timely manner regarding all hotel and resort services
Review daily Front Office operations including guest accounts and hotel financials
Perform the day end process for the hotel and set up the following day
Identify and communicate opportunities to create exceptional guest experiences
Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
Know and follow all safe work procedures included in the Safety Management Program
Know and comply with all expectations of the Injury Management/ReturntoWork Programs
To perform other tasks and duties that are applicable