Bilingual Financial Operations Specialist - Toronto, Canada - OPENLANE

OPENLANE

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities include, but are not limited to:

Ensuring customers receive prompt, efficient and courteous attention.-
Resolve any customer issues in a friendly and courteous manner
Supporting inbound payment inquiries from internal and external customers as they interact with the online Enterprise Checkout platform.
Diligently monitoring a Salesforce queue to address payment exceptions.
Following up or initiating outbound calls related to customer payments to ensure customers are notified and issues are resolved timely.
Contacting customers regarding NSF payments.
Working directly with floor plan companies to check availability and submit floor plan packets or payment transmissions on behalf of the sites.
Maintaining a good flow of communication with the auction sites regarding payment exceptions.
Knowing when to escalate customer payment issues which require next level review or technical expertise.
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Practicing and promoting teamwork at all times.
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensuring proper follow-through on directives.
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

Educational Requirements and Qualifications:

High School Diploma or GED with at least one (1) year of office experience in one of the auction shops or the auction office preferred.
Fluently Bilingual in both English & French
Experience and proficiency with AMS and Salesforce.
Proficiency with Microsoft Office Products preferred.
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Ability to work in a fastpaced environment with adaptability and agility
Strong team player
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work
Desire to learn everyday