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Customer Service Agent - Quebec City, Canada - iA Groupe financier / iA Financial Group

iA Groupe financier / iA Financial Group

Verified Company

Quebec City, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Call Centre, Customer Service / Permanent, full-time / Telework / Montreal, Quebec City_

Customer Service Agent - Career Network Compensation
Are you passionate about customer service and committed to delivering a superior experience with the sales force in financial services? Do you have a talent for maintaining professional relationships built on trust and would you like to invest in a continuously evolving network? If so, this position is for you

Background:

The compensation agent aims to provide operational support to boost the growth and retention of the Career Network's sales force by offering direct support to the advisors and a full range of services.

You will contribute to ensuring harmonious communication and collaboration with the Compensation production team

Service:

Respond accurately to requests to support the sales force with general compensationrelated questions, such as how the establishment fund [AM2] works, deductions, taxable benefits, the commission schedule and the promotion schedule
Answer questions regarding bonuses and compensation arrangements to confirm adequate understanding of the qualification criteria for the various promotions
Support the sales force during the purchase of clientele
Support the sales force during group insurance changes
Management of more complex files, working closely with the production teams
Resolve advisor complaints, within the guidelines provided
Focus on establishing and maintaining excellent relationships with our partners
Support the sales force by providing a positive problemsolving experience
Provide firstline solutions to problems and know when and how to contact coworkers to resolve the most complex ones

Desired profile:

Culture of service
Highly developed problemsolving skills
Ability to establish relationships built on trust
Great adaptability to change
Team spirit
Proactive and motivated

Requirements:

Diploma in administration or related field
One to two years of relevant work experience (call centre)
Excellent command of French and English (oral and written) for frequent interaction with French

- and English-speaking advisors

Details:

Telework position

Team service offer

Sales force
Work schedule: 10:00 am to 6:00 pm or 8:30 am to 4:30 pm (Monday to Thursday) and 8:30 am to 4:30 pm (Friday)

Do you want to work in a dynamic, evolving environment? Do you learn quickly and know how to manage priorities? Join our team

Company Overview:

About:

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.

Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time.

Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

Our commitment to Diversity and Inclusion:
At iA Financial Group, we support and celebrate diversity.

We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here.

Someone from our team will be happy to assist you.