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Service Manager - Ottawa, Canada - Twin Equipment Limited

Twin Equipment Limited

Verified Company

Ottawa, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Manager

Summary

Twin Equipment is committed to finding the best people for our team.

The Service Manager will be responsible for the supervision and leadership of the Branch's Service and Parts department and respond to customer complaints and inquiries in a courteous and professional manner.

He or she will effectively and efficiently manage the development and direction of the parts and service team to drive the growth of revenue, technical productivity, quality assurance and to promote a high level of customer satisfaction.

Job Duties

Oversee and manage the Service and Parts department's operations and scheduling.
Manage quality assurance setting quality standards, maintaining quality of all garage activities.
Ensure completion of shop maintenance and repair work.
Advise mechanics of work that must be completed.
Address customer complaints and inquiries in a courteous, professional manner.
Conduct regular performance appraisals for all Service and Parts department staff.
Provide coaching and mentoring to all subordinate staff.
Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and ontime delivery.
Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
Responsible for appropriate staff levels to meet requirements of the shop.
Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
Measure and monitor key indicators of the service delivered.
Oversee the parts department to ensure efficient operations and service.
Ensure that all reporting employees adhere to company policies and procedures.
Maintain the cleanliness of the shop.
Perform other duties as required.