Assistant Manager Security - Calgary, Canada - Calgary Sports and Entertainment Corporation

Sophia Lee

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Sophia Lee

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Description
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you'd like to join a team that's people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we'd love to sign you to a player's contract


THE POSITION


The Assistant Manager, Security is critical in coordinating the Security, Parking and Loss Prevention operations for the Calgary Sports and Entertainment Corporation by implementing security, parking and loss prevention policies, regulations, rules and norms and make sure that the environment in Calgary Sports and Entertainment Corporation is safe and secure for employers, employees and guests.


KEY ACCOUNTABILITIES

  • Develop a strong team culture within the Security Department.
  • Lead and develop a team of Full Time, Part Time, and contracted Security to focus on Fan Experience, operational efficiencies, and a safe work environment.
  • Ensure strong collaboration for the achievement of Security goals including but, not limited to maintaining relationships with key internal and external stakeholders (i.e., IT, Senior Management, Human Resources, Risk Management and related law enforcement and government agencies); Stampede Park Security and Parking Departments.
  • Assist Security Manager in the development, implementation, and monitoring of Security programs to ensure appropriate levels of Security, Safety, Privacy and Recovery of Security assets, including investigations, loss prevention, commercial tenants and patrons.
  • Lead the development of a BestinClass Event Command Center utilizing the ICS Management Structure.
  • Develop all SOP's, communication strategies, training modules and provide leadership and oversight during events at the Saddledome and McMahon Stadium.
  • Assist Security Manager in the development, management and administration of annual Security and Parking capital and operational budgets.
  • Assist in the recruitment, training, managing and ongoing performance assessment of all Security personnel (24/7 Building Security and Event Security Incident Response Teams (ESIRT);
  • Assist in the overall management and administration of Security systems (Card Access; Camera Surveillance; Fire and Burglar Alarms; Walk Through Metal Detectors; X-Ray Detection; Building Keys);
  • Assist in the management of Security payroll (Dimensions); ISS Incident Management and invoice payment (COUPA) systems.
  • Responsible for assisting with internal investigations, reporting, compilation and filing of all health, safety, building and property issues.
  • Actively participate in safety programs and follow polices and standard operating procedures.
  • Enact and provide leadership for Security team in disaster recovery and business continuity plans.
  • Oversee security incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches, as necessary.
  • Active participation in the Safety Program and follow all safety rules.
  • All other duties as assigned

THE INDIVIDUAL

  • 5+ years experience in a security role, prior supervisory and training experience is required
  • Strong knowledge of AGLC regulations; Criminal Code; National and Provincial Building and Fire Codes
  • Strong interpersonal and team work skills
  • Strong problem solving, investigation and mitigation skills
  • Schedule flexibility to work evening and weekend shifts.

Certifications

  • Postsecondary degree/diploma/designation in Security field
  • CPP, PSP
  • Standard First Aid, CPR and AED certification is considered an asset

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