Banquet Captain - Brantford, Canada - TownePlace Suites by Marriott

TownePlace Suites by Marriott

Verified Company

Brantford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position
:
Banquet Captain

Reports to
:
Events Manager, General Manager

Position Summary:

The Banquet Captain is responsible for managing and coordinating operational activities of the banquet facilities in an efficient manner while maintaining the highest level of service standards.

Duties and Responsibilities:

Having a professional, respectful, positive, and helpful manner always, when interacting with internal and external customers
Solving/responding to guest/member service problems in a timely and efficient manner using tact and professionalism
Ensuring the level of sanitation and cleanliness exceeds standards
Constantly supervising all food handling to ensure the highest level of sanitation is maintained throughout all food service areas
Using exceptional attention to detail, reads, interprets and expedites instructions on the BEO and diagrams precisely and in a timely manner
Ensures all rooms are properly "set up" including dishware, glassware, silverware, linens and other amenities.
Knows the menu for each function served and communications to Catering Servers so they are able to explain the major ingredients and preparation methods for each item to be served.
Checks for any dietary requirements for the specific event and advises servers.
Assign duties to the banquet team.
Monitor service levels and table maintenance.
Communicate with Chef/kitchen team.
Hiring banquet team members and provides the necessary training and coaching.
Scheduling of banquet team
Establish clear performance expectations with all banquet team members and conducts pre shift meetings.
Supervise employees ensuring the appropriate and efficient completion of job functions, and that customer and staff member needs are addressed while maintaining both their safety and a high level of customer service.
Ensuring scheduled staff arrives on time, have attended to personal hygiene and grooming, are dressed in proper uniform requirements, and issued equipment and supplies as necessary.
Adjusts scheduling needs based upon last minute requests/changes; advising Managers
Ensuring timesheets for staff are completed and submitted for signature
Safe Food Handling is an asset
Smart Serve is an asset
Ability to work evenings, weekends, and holidays as per events
Some lifting is required up to 50 pounds
Perform other duties as assigned by the events manager