Associate, Ymca Experience - Red Deer, Canada - YMCA OF NORTHERN ALBERTA

YMCA OF NORTHERN ALBERTA
YMCA OF NORTHERN ALBERTA
Verified Company
Red Deer, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

The Northern Alberta YMCA is looking for a customer service expert to act as the first impression of our Centres ensuring everyone is welcomed and the ensuring the Centre is a clean and maintained environment.

Each associate has a direct impact on a member's experience. This position requires a flexible schedule working evenings, weekends, and holidays.


Our Culture

  • Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming

.
We are open to all. We are a place where you can belong.


We are genuine

.
We value you and embrace your individuality.


We are hopeful

.
We believe in you and your potential to become a catalyst in the world.


We are nurturing

.
We support you in your journey to develop your full potential.


We are determined.
Above all else, we are on a constant quest to make our community stronger, if you want to join us


Position Responsibilities

  • Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
  • Respond to all requests and concerns in a timely manner.
  • Respect the confidential information of members/participants/guests.
  • Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA SAM Standards are met or exceeded.
  • Ensure work area (lobby, desk and entry) is clean and maintained.
  • Follow YMCA Cash Handling Policy and processes.
  • Ensure the safety and security of everyone who visit our Centres, follow the Centre's emergency response procedures.
  • Follow the YMCA of NAB Health and Safety policies.
  • Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
  • Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.

What You'll Need for This Job

  • High School Diploma or equivalent
  • Previous customer service experience is an asset
  • Certifications: Standard First Aid & CPR-C
  • Flexible availability
  • Able to obtain a Police Information Check and Vulnerable sector check

What the Y Brings You

  • A meaningful career with opportunities to grow while building your community.
  • A culture of honesty, respect and pride in what we do.
  • Colleagues who bring diverse perspectives and talents to the workplace.
  • A comprehensive benefits package.
  • Membership to our health, fitness & aquatics facilities for you and your family
**Disclaimer
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