Guest Relations Intern in Dubai, United Arab Emirates - Toronto, Canada - RMC Asia

Description

The RMC Asia team is recruiting talents to join as guest relations interns at IHG Hotels & Resorts in Dubai, UAE. This unique opportunity is a part of RMC Asia's Cultural Exchange Programs, offering a range of internships, management training, and contractual positions within hotels and resorts across Asia. Whether you're working closely with industry professionals or immersing yourself in the enchanting surroundings of Dubai, diverse experiences are waiting for you here! Act promptly and submit your application now.

DETAILS

• Host: A 4-Star Hotel by IHG Hotels & Resorts
• Destination:  Dubai, United Arab Emirates
• Department: Front Office
• Program: Hospitality & Business Internship
• Duration: 6 - 12 months
• Intake: April - June 2024

GUEST RELATIONS - RESPONSIBILITIES

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about hotel services, amenities, areas, and venues
• Anticipate guest needs and build rapport with customers
• Address customer complaints
• Record information in the logbook daily
• Ensure compliance with health and quality standards
• Other related duties in the front office department

GENERAL REQUIREMENTS

• Enrolled students or recent graduates within 24 months
• School, college, or university reference letter
• Conversational English
• Well-groomed
• Pleasant personality
• Clean criminal record
• No drug abuse
• Minimum 6 months passport validity

PROGRAM BENEFITS

• Accommodation
• Visa sponsorship 
• Monthly allowance
• 3 on-duty meals per day
• Local transportation
• Uniform with laundry service
• Medical insurance
• Arrival support (airport pick-up)
• Recruitment opportunity by the host
• An unforgettable educational travel experience
• Additional benefits provided by the host!