Guest Service Agent - Burlington, Canada - Best Western Plus Burlington Inn & Suites

Best Western Plus Burlington Inn & Suites

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team.

Guest Service Agents report to the Front Office Manager and General Manager.

3PM-11PM, Saturday & Sunday- Welcome guests in a professional and friendly manner.
Verify all information at checkin.
Safely and accurately handle cash or credit card information.
Process all payment types such as room charges, cash, debit, or credit. Process all checkouts including resolving any late and disputed charges.
Answer telephones and guest inquiries
Offer assistance to guests in regards to hotel amenities and nearby attractions (restaurants, attractions, directions, transportation, etc.)
Handle all guest requests promptly and effectively.
Establish and maintain rapport with guest during check in and duration of stay
Problemsolving guests' concerns and proactively exceeding guest expectations
Run audit and balance accounts at end of day.
Input rooming lists into system.
Coordinate with other departments to give guests best experience possible.
Follow all safety policies.
Other duties as assigned.

Qualifications:

MUST have flexible availability (evenings, weekends, holidays) ** At least 1 year front desk/hotel/customer service experience required
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Proficient in the English language (verbal and written); second language an asset
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