Workforce Forecast Analyst - Toronto, Canada - Docebo

Docebo

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other.

We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the

Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

About This Opportunity:

As the

Workforce Forecasting Analyst, you will be responsible for providing an excellent customer and employee experience by effectively delivering real-time (intra-day) management of operational resources with the purpose of optimizing the delivery of business objectives. Additionally, this role will require analytical thinking and ability to leverage data and metrics, supporting leadership in analysis and providing strategic business recommendations.

Responsibilities:

Create and own forecasting model, identifying inefficiencies in demand planning processes, and designing innovative solutions that highlight key demand drivers for all customers and products
Analyze historical and projected data to predict future supply, demand, attrition, utilization values by identifying seasonal patterns, trends and behaviors
Incorporate customer insights and behaviors into forecasting models
Identify group cohort characteristics, and incorporate into forecasting models
Build predictive analytics for supply, demand, and outcome characteristics
Collaborate with finance, sales, customer success, and operations teams
Develop capacity plans that consider staffing levels, equipment availability, facility utilization, and other key factors that impact capacity
Communicate capacity planning and forecasting results and insights to key stakeholders in a clear and concise manner
Assist in establish team OKRs (objectives and key results), decision prioritization and sequencing of projects
Provide mentoring and guidance to workforce management team members

Requirements:

You have strong Microsoft Excel, or Google Sheets skills
You are organized, analytical, and creative
3+ Years of Capacity Planning and Forecasting experience
Experience in utilizing queueing theory
Experience with workforce management software (Verint, Calabrio etc.)

Preferred Requirements:

Experience Forecasting in a SAAS environment, for new sales, renewals, professional services and support
Interest in growing your technical skills
R, SQL and/or Python Intermediate skills
Data Science or Statistical knowledge

Benefits & Perks \uD83D\uDE0D

Inclusive and flexible work environment
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

About Docebo \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop.

We have successfully achieved 2 IPOs (TSX:
DCBO &

NASDAQ:
DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do