Experienced Retail Department Manager, Administration - Quebec City, Canada - Northern / NorthMart

Northern / NorthMart Quebec City, Canada

5 days ago

Full time Healthcare

Description

Note:

This role is only open to candidates with 2+ years of experience in a manager role in a high volume retail/grocery environment.

The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable.

This includes implementation of company standards, the management of company assets and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

*More than just retail.
*Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded.

With Northern/NorthMart, you're encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer.

If you are customer service leaders with a passion for being part of a hardworking retail team

*Northern/NorthMart offers rewarding experiences and unique opportunities for growth.

Competitive salaries
Comprehensive benefits package
Allowances for both food and accommodation
Paid training

*Your Responsibilities**Provide excellent customer service by delivering on the Value Offer.

Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Monitor and adjust customer service levels as needed
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Ensure an enjoyable shopping experience for customers
Schedule staff to maximize customer service and fulfill business needs

*Manage the Office & Front End/Customer Service to maximize profits and protect company assets.

Complete all necessary customer credit detail for delivery to WFS
Review customer receivable 2-8 missed list on a weekly basis
Follow up on delinquent accounts including participation in conference credit calls with WFS.
Support all Financial Service Programs such as cashing fees, Link Tax, Master Card, etc...
Fully support and participate in all Financial Service campaigns and P.O.P strategies as directed through Selling Event Binder
Responsible for maintenance of all POS equipment.
Supervises Post Office operation where applicable.
Supervises and schedules cashiers
Supports all Loss Prevention initiatives.

*Ensure that the daily operating disciplines, as described in the Office Manual are consistently met.

Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies.
Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies
Ensure safe is kept on full lock at all times.
Ensures all money removed or put in safe is recorded immediately in the system
Ensures that adequate cash is on hand for daily business transactions.

*Support, train and develop staff

Ensure that staff provide outstanding customer service in Office and Post Office and Front End
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop Office, Front End and Post Office staff.
Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
Supervise, coach and develop Office, Front end , Post Office employees as required

*Skills and Qualifications*We're looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

A minimum of two years of experience in a high-volume grocery/retail environment
Strong customer service skills.
Record of bottom line and sales results in previous roles.
Ability to interpret a variety of instructions both verbally and orally.
Computer knowledge of Excel and Outlook.
Strong knowledge of grocery operating principles.
Exceptional analytical, problem solving and decision making skills with a high attention to detail
Proven organizational, planning and prioritizing skills
Excellent written and verbal communication, interpersonal skills and superior customer service skills
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset

*Working Conditions

Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
Work in remote areas

*Our Promise to Indigenous Peoples*The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West's predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada's colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

_*Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada.

We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission's Calls to Action and final report.

*_

*Help Us Serve Rural and Remote Communities*The North West Company plays a critical role in serving rural and remote communities across Canada's north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You'll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We'd love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

_CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES.

RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY._

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean.

Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

Job Type:
Full-time

Schedule:

8 hour shift

Work Location:
In person

Manager, Administration

1 week ago

iA Groupe financier / iA Financial Group Quebec City, Canada

Sector: Group Savings and Retirement / Management / Telework / Quebec_ · Are you motivated by a high performance climate and do you enjoy working in a team environment? Are you a proactive person with strong communication skills and are you customer focused? · The Administration, ...
Administrative Manager

4 days ago

SOINS DENTAIRES DIVINA Québec, Canada

Work Term: Permanent · - Work Language: English · - Hours: 30 to 32 hours per week · - Education: Bachelor's degree · - Experience: 1 year to less than 2 years · **Asset languages**: · - Filipino; Pilipino · **Work setting**: · - Health care institution, facility or clinic · **Ta ...
Administrative and Finance Manager

1 week ago

Mantu Québec, Canada

**Who are we?**: · **Mantu** is an international company providing guidance and services to businesses and entrepreneurs. We ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our "Tomorrow is human" vision. We constan ...
Department Manager, Administration

4 days ago

Northern / NorthMart Quebec City, Canada

The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes implementation of company standards, the management of company assets and the development ...
Enrolment Management Administrative Assistant

3 weeks ago

The Sacred Heart School of Montreal Québec, Canada

The Sacred Heart School of Montreal is an All Girls English Catholic high school. Located in downtown Montreal, its mission is to nurture the mind, body and spirit of each student in a supportive and caring environment. The School is part of a worldwide network of 151 schools acr ...
Finance and Administration Manager Ii

2 days ago

Parks Canada Quebec City, Canada

Parks Canada - Quebec Field Unit · Québec (Québec) · FI-02 · Indeterminate · $71,009 to $96,329 (salary currently under review) · For further information on the organization, please visit Parks Canada · **Closing date: 23 April :59, Pacific Time** · **Important messages**: · We a ...
Finance and Administration Manager Ii

1 day ago

Parks Canada Quebec City, Canada

Parks Canada - Gaspesie Field Unit · Forillon National Park of Canada (Québec), Gaspé (Québec) · FI-02 - Finance and Administration Manager II · $78,184 to $106,063 (permanent position) · For further information on the organization, please visit Parks Canada · **Closing date: 26 ...
Finance and Administration Manager

2 days ago

Green Marine Québec, Canada

ROLE: · To manage the day-to-day financial and administrative requirements of Green Marine under the direction of the President. · RESPONSIBILITIES: · Financial Management / General Accounting: · Arrange for bookkeeping and professional accounting services, as required · Manage ...
Finance and Administration Manager

1 day ago

Green Marine Québec, QC, Canada

ROLE: To manage the day-to-day financial and administrative requirements of Green Marine under the direction of the President.RESPONSIBILITIES:Financial Management / General Accounting:Arrange for bookkeeping and professional accounting services, as requiredManage all accounting ...
Finance and Administration Manager

2 hours ago

Green Marine Québec, Canada

ROLE: To manage the day-to-day financial and administrative requirements of Green Marine under the direction of the President. RESPONSIBILITIES: Financial Management / General Accounting: Arrange for bookkeeping and professional accounting services, as required Manage all account ...
Finance/Administrative Manager

3 weeks ago

ROME GROUP Québec, QC, Canada

Position: Finance and Administrative Manager · Classification: Full time Position 40 hours weekly · Position Summary: Responsible for the Coordination of Organization's Finances and Administration · Asthma is the #1 reason children are hospitalized and often the #1 reason they ...
Finance and Administrative Manager

1 week ago

ROME GROUP Québec, QC, Canada

Position: Finance and Administrative Manager · Classification: Full time Position 40 hours weekly · Position Summary: Responsible for the Coordination of Organization's Finances and Administration · Reports to: CEO · About AAFA · Asthma is the #1 reason children are hospital ...
Conseiller(ère), Régimes de Retraite

2 weeks ago

Domtar Québec, Canada

**Titre du poste** · ***: · **Conseiller** · **(** · **ère** · **), r** · **égimes de retraite** · *** · **Lieu** · **: Montréal · **Se rapporte à** · **:Chef principal, Régimes de retraite et projets spéciaux · - Le groupe régimes de retraite a pour mission de gérer les programm ...
Administrative Assistant

2 weeks ago

1-800-GOT-JUNK? Québec, Canada

Nous recherchons un **Adjoint Administartif **pour effectuer une variété de tâches administratives et de bureau, pour nos entreprises en croissance, chacune s'efforçant d'offrir une expérience client exceptionnelle tout en adoptant un mode de fonctionnement respectueux de l'envir ...
Directeur ou Directrice Des Ressources Financières

3 weeks ago

Institut universitaire de cardiologie et de pneumologie de Québec Quebec City, Canada

**Informations de base**: · - ** Lieu de travail **:Institut universitaire de cardiologie et de pneumologie de Québec · - ** Catégorie**: Administration et Gestion · - **Date d'affichage**: du à · **Conditions de travail**: · - ** Statut de l'emploi **:TC - Temps complet · - ** ...
Administrateur-trice Endpoint

3 weeks ago

GSOFT Québec, Canada

de l'entreprise · On est GSoft, une famille de produits logiciels qui bâtit les fondations d'une meilleure expérience employé-e. Notre but est de rendre le travail plus simple, humain, et efficace. · Concrètement, on aide les entreprises à tirer le maximum de Microsoft 365 avec S ...
Attachée ou Attaché D'administration- Transport

1 week ago

Riverside School Board Quebec City, Canada

Réussir dans les deux langues - Success in both languages · - Ressources humaines Human Resources_ · **AVIS NO. 321*** · **AFFICHAGE : ** · **ATTACHÉE OU ATTACHÉ D'ADMINISTRATION- TRANSPORT*** · **NATURE DU TRAVAIL** · **QUELQUES ATTRIBUTIONS CARACTÉRISTIQUES** · L'attachée ou l' ...
Affectation de Chef de Service

2 weeks ago

Institut universitaire de cardiologie et de pneumologie de Québec Quebec City, Canada

**Informations de base**: · - ** Lieu de travail **:Institut universitaire de cardiologie et de pneumologie de Québec · - ** Catégorie**: Administration et Gestion · - **Date d'affichage**: du à · **Conditions de travail**: · - ** Statut de l'emploi **:TC - Temps complet · - ** ...
Administrateur(Trice), Règlements

1 week ago

iA Groupe financier / iA Financial Group Quebec City, Canada

Télétravail/Temporaire 1 an et + / Temps plein/ Québec/Montréal/administration/comptabilité · On vous reconnaît pour votre minutie et votre proactivité ? Vous aimeriez avoir un poste administratif ou votre sens client hors pair ainsi que vos aptitudes professionnelles seront mise ...
Administrateur(Trice), Règlements

1 week ago

iA Groupe financier / iA Financial Group Quebec City, Canada

Télétravail /Permanent/ Temps plein/ Québec/Montréal/administration/comptabilité · On vous reconnaît pour votre minutie et votre proactivité ? Vous aimeriez avoir un poste administratif ou votre sens client hors pair ainsi que vos aptitudes professionnelles seront mises à profit ...