Resource and Information Specialist - Brampton, Canada - Job Skills

Job Skills

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Resource and Information Specialist

Full-time Opportunity

Peel Region

Who we are:

Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community.

What we need:

Results-driven individuals who:

Are inspired by helping people achieve their employment goals
Have excellent organizational skills with the ability to multitask and problem solve.
Have a keen eye for maintaining accuracy and detail in a fast paced environment
Have superior oral and written communication skills including an excellent telephone manner
Have demonstrated experience in _Communication, Building Trust, Information Monitoring, Managing Work, Planning and Organizing, Technical/Professional Knowledge and Skills_
Have solid knowledge of all facets of job search and career development including the current Canadian labour market, Canadian workplace practices, job search strategies and techniques
Have experience working with clients with barriers
Have intermediate to advanced proficiency in MS Office programs including Word, Excel, Outlook, Access and PowerPoint
Have a valid Driver's license and access to a reliable vehicle

What you will do:
The Resource and Information Specialist supports the activities of the Job Skills Employment Programs and Services activities by:

Obtaining, updating and assisting clients to access information and resource centre materials
Reviewing client completed Needs Assessments and making determination to refer for Assisted Services Assessment
Assisting clients with the development, review and submission of Second Career Applications, through workshops and oneonone assistance
Providing information to employers who are unfamiliar with our services (either by phone or in person) and accepting job postings
Providing orientation/information to clients regarding job search tools and strategies, apprenticeship training, workplace safety and the Canadian workplace
Providing guidance for clients to develop a job search strategy, identifying and matching career interests, skills and aptitudes, and preparing a resume and cover letter
Assisting clients in the completion of paperwork
Following standard procedures for receiving and directing calls and handling walkin clients
Providing general program information to clients and refers appropriately
Working cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service
Ensuring client data is input accurately into both the RI and EOIS databases and runs reports
Maintaining file notes and appropriate documentation about clients' progress as required
Developing monthly summary reports and completes other administrative duties as necessary
Conducting, summarizing and reporting customer satisfaction surveys for RI clients
Researching and analyzing current and future job market trends that are relevant to the client base
Preparing files and maintaining filing system as required
Typing correspondence, sending faxes and distributing mail
Supporting Facilitation Team through "on call" delivery of seminars and workshops to clients, both inhouse and as part of outreach strategies on an asneeded fillin basis
Participating in community activities and job fairs
Networking with community and employment agencies as required
Conducting outreach to clients and employers as necessary

QUALIFICATIONS:

Minimum education requirement is a Postsecondary education, preferably in Career Development or Social Service and/or related experience
24 years' experience in the Social Service sector

COMPETENCIES:

Effective Communication (Listening Skills)
Fostering Teamwork
Functional, Technical and Organizational Proficiency
Strategic Thinking
Multitasking Abilities
Coaching
Information Seeking Abilities
Planning and Goal Setting Abilities

What you will get:
In addition to the satisfaction gained from helping people reach their goals, Job Skills offers a competitive _salary and benefits package_

Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence.

In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, performance-oriented and believe in the personal growth of our staff, our community and our clients.

As a _Resource and Information Specialist_ with Job Skills, you will work for a high performing organization that is dedicated to assisting individuals in achieving their employment goals.

Please reply in confidence by 4:30 p.m. on Friday, June 23, 2023

JOB SKILLS Hiring Committee

Job Reference Number:
BES060603

14-130 Davis Drive, Newmarket, ON, L3Y 2N1

Benefits: