Application Engineer - Canada - Advanced Micro Devices

Description

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world.

Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded.

We push the limits of innovation to solve the world's most important challenges. Software Applications Engineer | Custom Software Engineering

The Custom Software Engineering (CSE) Software Systems team is comprised of SW AEs, SW debug engineers, and SW tech lead who serve to support/enable OEM/ODM designs and to debug validation defects (internally found or externally reported).

We work in an extremely dynamic and collaborative environment with other AMD teams and sites as well as customers and vendors.

We have a Software Applications Engineer (SWAE) position that will interface with a major notebook PC customer and its manufacturer for incoming design wins with new AMD APU silicon.

Work hands-on with customer or reference pre-production PC hardware to reproduce and debug reported software defects as well as collaborate with stakeholder teams to ensure timely solution delivery
You will regularly build/maintain/track PC platform hardware and perform functional or stability testing to further issue investigations.

You will develop or leverage scripts for test case automation to ease triggering difficult or long run failures, help isolate variables during debug, etc.

You will leverage debug tools for fail state analysis as well as collecting fail logs and related information for SW developer analysis.

You provide technical support for account PMs, customers, and collaborating internal teams
This position is a blend of roles in which you will get a mix of hands-on training and experience:
This position is open to new graduates and experienced engineers

We are seeking someone who has a passion in software testing and debug
Likes problem solving and playing with hardware and/or software
Has demonstrated skills in building/maintaining PCs (preferred)

Fluent in English, and ideally capable Mandarin to help clarify defects with our customer or their sub-contractors (verbal, written).

You will be partnered with a SW Program Manager and help manage the execution of a "program" for our co-engineering engagements or account portfolio
Own customer reported software defects. Track and report status to our customer and internal engineering and executive stakeholders. Facilitate investigations by reproducing, triaging, running experiments, and confirming solutions of defects while engaged with software debug/development engineers
Supporting AMD's graphics, audio, I/O, camera, and AI software inquiries, defects, and deliveries to our customer
Prepare test systems involving next generation product reference boards or OEM pre-production systems via configuration of software stack (graphics driver, SBIOS, chipset drivers, 3 rd party drivers) and OS image, and follow described issue reproduction steps to verify reported defect and perform initial triage and SW debug
You will work collaboratively with debug and validation teams, as well as software developers and other stakeholders across the organization as needed
Capable of joining evening or morning calls to synchronize with our AMD Taipei office who are also involved on some designs
Hands-on configuration and troubleshooting of PCs become second nature
Enhanced problem solving to isolate and resolve issues relating to software (driver, application, or OS), system BIOS, or hardware
Applying debug tools and techniques to obtain debug information to help isolate and direct debug investigations
Interest or experience in software validation or computer troubleshooting
Willingness and patience to deploy test and collect results as part of your daily routine
Approach problem analysis methodically, communicate clearly
Hands-on experience with computer building and/or troubleshooting
Python, powershell, or any scripting experience is a bonus
Possibility for future Linux support so Linux experience is also bonus
Given many ODM and project stakeholder contacts will be in Asia region, the SWAE candidate is strongly preferred to be fluent in English and capable Mandarin (verbal, written)
Enrolled in BS in Computer Science, Computer Engineering or Electrical Engineering

#AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
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