Guest Service Agent/night Auditor - Brampton, Canada - Home2 Suites by Hilton, Toronto/Brampton

Description

• Responsible for welcoming guests through checkin and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel.
• Promptly and effectively, deal with guest complaints and request
• Reconciliation of the day's transactions
• Performing the closing of the day in OnQ the PMS system at the hotel.
• Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.
• Input financial reports for management and submit deliveries to guest's rooms
• Security walks inside and outside of property.
• Provide support and solutions to guest concerns or situations and ensure followup action is taken.
• Follow all required hotel & company policies.
• Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities.
• Monitor the appearance, standards, and performance of the Front Office Team Members.
• Maintain good communication and working relationships with all hotel departments.
• Establish and build relationships with guests to ensure all service expectations are exceeded.
• Ensure & comply with company safety policies, procedures and guidelines.

• Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements.
• Excellent planning and organizing skills.
• Excellent leadership, interpersonal and communication skills.
• Ability multitask and meet deadlines.

• Ability to work under pressure
• Ability to work alone and work with all team members in a professional and courteous manner.
• Have previous experience as a Frond Desk or Night Auditor within a hotel industry.
• Professional, detailoriented and works well in a fastpaced environment
• Hospitality Management diploma or degree preferred.
• OnQ experience and/or computer skills an asset.
• Be eligible to work within the Canada.

• Onsite parking

• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

• Overtime

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

• Customer service: 1 year (required)