Warranty Customer Service Representative - Burnaby - True Mechanical

    True Mechanical
    True Mechanical Burnaby

    12 hours ago

    Description

    We are seeking a motivated individual to join our team as a Warranty Customer Service Representative. This role requires strong customer service and organizational skills, making it ideal for a mid-level candidate with a sharp mind and attention to detail.

    The Warranty CSR role provides frontline coordination for warranty requests. They manage scheduling of warranty requests & active warranty site day-to-day communications, ensuring technicians are equipped with the right information and resources for success.

    Company Description:


    True Mechanical is one of BC's largest full-service, self-performing mechanical contractors. We specialize in designing and installing plumbing and HVAC mechanical systems of varying complexities for commercial, residential, institutional, industrial and retrofit projects.

    We are people-centric and value-based, and we believe in creating a positive and supportive environment where diverse people can come together to thrive. At True Mechanical, we believe that transparency is key and that clear information is vital to building relationships as much as it is to the systems we install. We encourage our team members to provide their input on what can make us better so we can, in turn, help them be the best they can be in our trade.

    Why Work for True Mechanical?


    Compensation and Benefits:

    • We are proud to provide competitive and comprehensive compensation to our team.
    • 100% employer-paid extended health care, training allowances, employee perks & RRSP contributions.
    • We believe compensation should come in more forms than a pay-check: team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

    Our top benefits include:

    • Dental – 100% coverage on basic services
    • Prescription Drug coverage
    • Mental health supports, including Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist
    • Massage therapists
    • Speech therapists
    • Physiotherapists
    • Naturopaths
    • Acupuncturists
    • Chiropractors
    • Podiatrists or chiropodists
    • Emergency Travel Assistance

    As a full‑time employee, you participate in the following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

    • Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.
      Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.
    • Short‑Term Disability up to $700 per week for a maximum of 26 weeks
    • Long‑Term Disability up to $6,000 per month up to age 65.

    ROLES & RESPONSIBILITIES

    • Warranty Service Request Dispatch
      • Receive and log all warranty requests received by e‑mail or by phone – including requests for Lower Mainland, Interior, and Kootenay divisions of TRUE Mechanical
      • Transfer non‑warranty client phone requests to Service Coordination Team
      • Contact occupants of active warranty sites to confirm details and schedule appointments.
      • Contact TRUE subcontractors as per Construction Handover Sheets, for reported warranty requests completed by other trades under TRUE mechanical contracts, for active warranty site projects with support form Aftercare & Warranty Admin Manager.
      • Input and track all warranty jobs in BuildOps software, providing updates to requesting parties.
    • Technician Support & Coordination
      • Ensure technicians have complete site details, including access requirements and customer notes.
      • Coordinate with the Warranty Projects Manager on technical needs, manpower allocation, and required tools/materials.
      • Track technician schedules to minimize conflicts and ensure efficient routing.
      • Review Warranty job visit flags daily, clearing, or escalating to Warranty Projects Manager or Aftercare Admin Manager)
    • Administrative Support
      • Maintain current warranty service records in BuildOps.
      • Communicate with Projects Manager and Aftercare Admin Manager on job status and closures.
      • Support accurate documentation of materials used and minimize supplier returns.

    Qualifications & Skills

    • 2 years + experience in customer service and/or dispatch roles
    • Strong problem‑solving and critical‑thinking abilities.
    • Proficiency in Microsoft Office Suite.
    • Excellent organizational and time management skills.
    • High attention to detail and accuracy.
    • Ability to manage multiple deadlines in a fast‑paced environment.
    • Strong communication and interpersonal skills.
    • Willingness to learn and grow within the company.

    #J-18808-Ljbffr

  • Representative, Customer Service

    1 month ago

    Only for registered members Vancouver, BC

    Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée. · ...

  • Guest Services Representative

    3 weeks ago

    Only for registered members Burnaby, British Columbia

    Continually strive to exceed guest expectations by consistently delivering exceptional customer experiences. · ...

  • Member Service Representative

    3 weeks ago

    Only for registered members Burnaby, BC

    A Member Service Representative with Fitness World is part of a fun and likeminded community dedicated to providing a health and fitness space for everyone. · This hybrid sales and service position ensures a best-in-class fitness experience for members by demonstrating the high v ...

  • Client Services Representative

    1 month ago

    Only for registered members Burnaby, British Columbia

    The BC Family Maintenance Agency (BCFMA) is responsible for client-centric administration of child and spousal maintenance services. · Advocates and applies the Agency's client-centric approach towards service excellence across multiple channels. · Navigates client interactions w ...

  • Customer Service Representative

    2 weeks ago

    Only for registered members Burnaby, British Columbia

    We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. · Connec ...

  • Customer Service Representative

    1 week ago

    Only for registered members Burnaby, BC, CA

    A world-class customer experience with an empathic demeanor, integrity and respect. · ...

  • Financial Services Representative

    3 weeks ago

    Only for registered members Burnaby, British Columbia

    We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. · Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions · Understanding the full picture of each member's needs by explo ...

  • Financial Services Representative

    1 month ago

    Only for registered members Burnaby, British Columbia

    We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. · ...

  • Financial Services Representative

    18 hours ago

    Only for registered members Burnaby, British Columbia

    h2>Job summary · We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. · We've made bold commitments to become net-z ...

  • Financial Service Representative

    6 days ago

    Only for registered members Burnaby, Canada

    We're more than just a financial services provider – we're the catalyst for financial empowerment Our mission is to be North America's leading non-prime lender delivering unparalleled financial momentum With over 40 years of experience and more than 400 retail locations we help c ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burnaby, British Columbia

    +Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry From pumps to scaffolding to general construction tools we aim to be the only call needed to outfit a job site with the proper equipment Not only do we offer a vast fleet tha ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burnaby

    We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. · We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track In this positi ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burnaby Full time $22.89 - $31.47 (CAD)

    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. · Completes customer orders · ...

  • Guest Services Representative

    3 weeks ago

    Only for registered members Burnaby

    The Guest Services Representative ensures that every customer interaction is conducted in a professional,courteous,and efficient manner, · Maintain comprehensive knowledge of the centre's services,amenities,stores,promotions,and facilities · Create memorable customer experiences ...

  • Guest Services Representative

    3 weeks ago

    Only for registered members Burnaby Part time $2,058,420 (CAD)

    We are seeking a Guest Services Representative to join our team at JLL. The successful candidate will be responsible for providing exceptional customer service to shoppers and retailers, maintaining comprehensive knowledge of the centre's services and amenities, and creating memo ...

  • Client Services Representative

    1 month ago

    Only for registered members Burnaby

    We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts.The BCFMA is currently looking fo ...

  • Financial Services Representative

    3 weeks ago

    Only for registered members Burnaby

    We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo.We've made bold commitments to become net-zero by 2040 across all mortgages and loans, ...

  • Customer Service Representative

    3 weeks ago

    Only for registered members Burnaby $34,750 - $47,250 (CAD)

    This role requires availability from Monday to Saturday. · ...

  • Customer Service Representative

    22 hours ago

    Only for registered members Burnaby

    The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. · A front desk expert and pivotal in assisting and supporting Members and Potential Memb ...

  • Guest Services Representative

    3 weeks ago

    Only for registered members Burnaby Part time

    The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. · ...

  • Financial Services Representative

    1 month ago

    Only for registered members Burnaby

    We're Vancity a member-owned credit union built on the principles of inclusion and social justice.We've made bold commitments to become net-zero by 2040 across all mortgages and loans, · and we're actively pursuing strategies in Indigenous banking and financial resilience for our ...

Jobs
>
Burnaby