Service Coordinator/service Receptionist - Whitchurch-Stouffville, Canada - Stouffville Toyota

Stouffville Toyota
Stouffville Toyota
Verified Company
Whitchurch-Stouffville, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
We have an opportunity for a
Service Coordinator to join the dynamic Stouffville Toyota Team.


Responsibilities:


  • Handle inbound and outbound phone calls with customers to schedule service appointments.
  • Greet and assist customers in need of service appointments.
  • Determine and document customer needs/understand their reason for calling.
  • Schedule service appointments using Xtime scheduling system.
  • Call to remind customers regarding pending scheduled service appointments.
  • Place followup calls to customers regarding recent service visit experience.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of excellent customer service.

Qualification Criteria:


  • Excellent interpersonal skills, both in person and over phone must be able to "smile" over the phone
  • Customer service experience.
  • Listen and record accurately.
  • Proficient computer skills with ability to learn scheduling and other computer systems.
  • Enthusiastic, teamoriented, and friendly
  • Flexible and adept with multitasking.
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